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August 7, 2008 By Steve Towns, Editor
GT: How is the EDD using technology to connect better with its constituencies?
Jablonsky: One of the best examples is the federal/state employment tax system we developed with the IRS, several other states, Intuit (the makers of Quicken) and some large payroll companies. We came up with a new data format that's all XML/SOA based. Now businesses that are nationwide don't have to report differently state-by-state. That's an example of connecting the states, federal government and business community in ways that save businesses money by reducing the disparate formats and save states money because they're not handling media.
GT: How is California's economic downturn affecting your department?
Jablonsky: Our workload is going up, but our funding is going down. There are many examples of workload going up no matter what the drivers are. Security is a classic example. Compared to five years ago, the compliance activity has tripled in terms of keeping systems patched and monitoring resources for internal and external threats. All of those activities are now mandated, and there was no extra staffing to do that. So we had to go for internal efficiencies to meet the mandates of security.
GT: How do new computing models, such as software as a service and cloud computing, fit into your future plans?
Jablonsky: We've looked at several examples of software as a service. We see immediate applications and return on areas where data security isn't such an important factor. In our environment, we're starting the cloud internally; we're putting a lot of services in our intranet that are only available to our own applications. But it still reduces our application footprint significantly. As the security structure advances, we can move that same security outside of an organization into the cloud. We certainly want to take full advantage of cloud computing.
GT: How will you use Web 2.0 applications?
Jablonsky: The federal government is pushing us into a new role - more around economic development. We have a lot of employment, education and economic enterprise zone data the state wants to offer to stimulate businesses. We believe Web 2.0 is a great way to present all that disparate data in an intelligent format.
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http://www.govtech.com/pcio/CIO-Dale-Jablonsky-Explains-How-Californias.html
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I think it is great to be able to file for benefits online. However if a person has a question it is impossible to call EDD. The EDD site http://www.edd.ca.gov/default.htm list the nbr 1-800-300-5616. I personally have tried to call this nbr for weeks and have not successfully got an answer yet. Every time I get the message they are receiving to many calls at this time to try the website than wout any chance to leave a VMX the call is ended. I tried to get the answers I need on the website, however my questions were either not clearly defined or not available. I also find it very disturbing that EDD has a notice that all "out of state" claims must be made by the phone. Since the Governor appoints the Director of EDD I called his office to see if I could get some contact info., and it was explained to me that his office was not able to get through on the phone but they would send an email out to request the EDD call me back. When I had me original EDD phone interview the lady I spoke with was very polite and answered some of the questions I had but explained I would need to contact EDD for the other questions I had. Please let me know who and when I can contact for these questions. Or must I go to the nearest Unemployment office and make an appointment.
I think it is great to be able to file for benefits online. However if a person has a question it is impossible to call EDD. The EDD site http://www.edd.ca.gov/default.htm list the nbr 1-800-300-5616. I personally have tried to call this nbr for weeks and have not successfully got an answer yet. Every time I get the message they are receiving to many calls at this time to try the website than wout any chance to leave a VMX the call is ended. I tried to get the answers I need on the website, however my questions were either not clearly defined or not available. I also find it very disturbing that EDD has a notice that all "out of state" claims must be made by the phone. Since the Governor appoints the Director of EDD I called his office to see if I could get some contact info., and it was explained to me that his office was not able to get through on the phone but they would send an email out to request the EDD call me back. When I had me original EDD phone interview the lady I spoke with was very polite and answered some of the questions I had but explained I would need to contact EDD for the other questions I had. Please let me know who and when I can contact for these questions. Or must I go to the nearest Unemployment office and make an appointment.