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January 9, 2012 By News Staff
New York City officials announced last week the completion of a major 911 system overhaul — the first major communications integration within the “cellphone era,” according to city officials.
For the first time in New York City’s history, officials said, the 911 emergency call takers from the NYC police and fire departments and the Emergency Medical Dispatch services are now all located on the same floor of the Public Safety Answering Center in Brooklyn and are operating on the same technology.
The system is capable of handling 50,000 calls per hour — more than nine times the peak hourly call volume that took place on 9/11 and more than 40 times than the average daily call volume. New York City receives more than 11 million 911 calls each year.
With the new system, call takers can now see on-screen maps of a caller’s location. The upgraded system also has critical redundancy to NYC’s emergency communications infrastructure.
“We now have all of the city’s emergency response agencies in one place and on the same system, with state-of-the-art technology that can handle the large number of calls we see during big emergencies,” NYC Mayor Michael Bloomberg said in a statement.
The system upgrade, called the Emergency Communications Transformation Program, started in 2004. Officials said it will help improve and streamline data sharing among public safety agencies. Additional upgrades were also made to NYC’s emergency telephone and radio networks to help with the overall improvement of the system.
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This and the 311 system (suggested by yours truly for non emergencies, while an employee (contracts analyst / project mgmt) with City of NY's DoITT (Dept of Info & Telecom Technology) are both needed in more and more municipalities. Expensive but arguably worth it...
This started in 2004. That is over 2 computer decades ago. They are all on the same technology. What technology is that? Legacy and dysfunctional. This CAD system was keystroke by keystroke duplicated from their legacy system with all its inefficiencies.
This started in the 1990's or before when Systemshouse tried to do it-- MetroTek was planned to have over 270 workstations with digital phones, 2 switches and 2 ADC's. During this period the NYPD took over the transit police and FDNY took over EMS. I worked on the Oracle database system and recording the data from the telephone switches. We were redundant, survivable, and planning on a 10x overload for 10 hours. And then we got sued by the fire dispatchers' union.