The amount of learning that took place at the GovTech Social Academy in Atlanta was undeniable.
We're taking a deeper dive into when humor does and doesn’t work for government agencies.
Most public agencies take a conservative approach and stick to fact-based messages, while some of the most successful on social media are going edgier. Which is best?
Here are three examples of public agencies doing impactful work on social media.
The crash course offers five easy-to-digest online lessons, including how to get started with social media, tune up your existing pages, protect your agency online and more.
Emerging platforms like Snapchat and Nextdoor were hot topics.
And how to be authentic even when people don’t like you and technology tempts you to go synthetic.
Here's a short list of must-attend conferences being held this fall that should be on your radar.
Any change to how Facebook prioritizes, delivers and highlights information can profoundly impact both an agency’s attempts to disseminate information, as well as an individual’s ability to benefit from that information. These tips can help.
Your agency needs a social media policy. Seriously, your agency needs a social media policy.
Some government agencies are starting to apply the principles of trolling on social media as a means to achieve the greater good.
Here are some tips to help guide your communication strategy in more challenging circumstances.
Crisis situations are not limited to shocking acts of terrorism or massive hurricanes. Here are some tips to help agencies manage social media in these situations.
The audience on Twitter is too large to ignore and, despite the outcry, they aren’t leaving anytime soon.
Here are six social media resolutions governments should consider as they kick off the new year.
Here are some guidelines to help you empower the people within your agency — without risking over-exposure.
When public-sector agencies immediately respond to constituents on social media, it has the power to transform public perception.
What can government learn from Donald Trump in using social media to both inform and provoke?
Government social media managers can employ a few key tactics to ensure oversight, and to make sure that social media distribution can be managed.
Gaining the support of agency executives and others with doubts about social media's benefits can be tough, so you need a strategy to help them understand the ROI of your efforts.
What makes a good social media policy, and how does a government communicator determine when content is in violation?
At the inaugural GSMCON, 365 "govie" delegates gathered in a ballroom above a casino floor — and may very well have been witnessing the formal birth of a movement.