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The Rhode Island Department of Labor and Training (DLT), which manages unemployment insurance (UI) claims for state residents, received more than 140,000 initial claims for the UI program alone in the first 45 days after the governor declared a state of emergency due to the COVID-19 pandemic. Learn how innovative technology enabled them to rapidly scale services for their residents.
Read how West Virginia is rapidly responding to challenges brought about by COVID-19 with cloud-based technologies that transform how government officials communicate with the public and increase its ability to serve citizens.
State of Kansas Enables Resident Access to COVID-19 Information and Vital Services with Cloud-based Contact Center Solution
Agencies Stand Up Solution for Department of Health and Environment and Department of Labor in Record Time
Helping the Heartland Copy: In the past year, state governments overcame disruptions from COVID-19 and continued to serve their residents. Among them is Iowa Workforce Development (IWD), which is responsible for administering state and federal unemployment insurance programs and handling unemployment claims at a time of widespread job loss. They thought outside the box to find a workable solution in very short order.
Podcast Copy: Scott Jensen, CEO and VP of External Affairs at RIPL (Research Improving People’s Lives), shares his perspective on how to envision a better normal and the challenges of rebounding from the COVID-19 pandemic and how the workforce development system can best prepare to meet future workforce challenges. You’ll also hear about Skipper, a bot and virtual career coach that uses machine learning and AI to offer guidance on career next steps.
A cloud-based communication service to hold virtual press conferences. A contact center solution that can handle tens of thousands of calls a day. A text-to-speech service and artificial intelligence-enabled chatbot solution to more quickly and simply answer constituent queries.
Unemployment claims are surging throughout the country, and the state of Rhode Island is no exception. The Rhode Island Department of Labor and Training (DLT), which manages unemployment insurance (UI) claims for state residents, received more than 140,000 initial claims for the UI program alone in the first 45 days after the governor declared a state of emergency.
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FAST Enterprises supports government agencies providing essential services to their citizens. We rapidly deploy easy-to-navigate solutions that enable agencies to issue grants, provide expanded unemployment benefits, and distribute various relief funds directly to citizens within the continually changing landscape of a global pandemic.