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Government Experience Awards 2018: Winners Announced

The Center for Digital Government announced winners of its 2nd annual Government Experience Awards, honoring U.S. governments who are offering citizens increasingly sophisticated digital user experiences.

September 12, 2018 - The Center for Digital Government today announced the winners of the 2nd annual Government Experience Awards. 

The awards recognize the achievements and best practices of states, cities and counties that have gone to the web and beyond to radically improve the experience of government and push the boundaries of how citizen services are delivered. Top government jurisdictions, agencies and departments will be honored at an awards event Sept. 28 in Austin, Texas.

“State and local governments are responding to citizen wants and needs with increasingly sophisticated online experiences,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year’s Government Experience Awards winners have well-designed websites and innovative channels that provide citizens meaningful information and services, robust data integration and an exceptional user experience.”


Overall State Government Experience Winners:

1st Place: State of Utah
2nd Place: State of Maryland
3rd Place: State of Indiana
4th Place: State of Mississippi
5th Place: State of Arkansas
5th Place: State of Michigan


State of Alabama
State of Georgia
State of Maine
State of Nebraska

Overall County Government Experience Winners:

1st Place: Oakland County, MI
2nd Place: King County, WA
3rd Place: County of San Diego, CA
4th Place: Larimer County, CO
5th Place: Miami-Dade County, FL


DeKalb County, GA
Fairfax County, VA
Jefferson County, CO
Pierce County, WA
San Luis Obispo County, CA

Overall City Government Experience Winners:

1st Place: City of Louisville, KY
2nd Place: City of Los Angeles, CA
3rd Place: City of Tuscaloosa, AL
4th Place: City of Baton Rouge, LA
4th Place: City of San Diego, CA
5th Place: City and County of Denver, CO


City of Albuquerque, NM
Village of Bayside, WI
Consolidated City of Indianapolis & Marion County, IN
City of Tyler, TX

Government Experience Innovation Award Winners:

Albuquerque 311 Services Requests for Amazon Alexa
Miami-Dade County Smart City Operation Center - Public-Private Partnerships
Maryland Enterprise Widget Framework (EWF)
Utah AI Feedback Analysis

Read more about the above winners - click here.

In addition to the Overall and Innovation awards, Project award winners have a single focus area and can include more than one channel of interaction (for example mobile and web). Twenty-seven Government Experience Project Awards were presented in six categories this year.

Project Experience Winners:

Federal Government Experience Winner:

  • Federal Emergency Management Agency's Disaster Assistance Improvement Program (DAIP)

City Government-to-Citizen Experience:

  • New York City Housing Authority, MyNYCHA Portal and Mobile App
  • City of Los Angeles Police Department (LAPD), Online Recruiting Officer Chip the Chatbot
  • Rochester, NY, FOIL (Freedom of Information Law) Online App and Reading Room
  • Gilbert, AZ, Open Data Avatar “Alex”

County Government-to-Citizen Experience:

  • Douglas County, Colo., Assessor Website: Engaging Citizens through Data Transparency
  • Dutchess County, N.Y., ThinkDIFFERENTLY Special Needs Website
  • Flagler County, Fla., Sheriff's Public Affairs Office
  • Oakland County, Mich., Crowdsourced Maps
  • Orange County, Fla., Property Appraiser Office Public Information Initiatives

State Government Experience:

  • Florida Agency for Health Care Administration, FloridaHealthPriceFinder
  • Idaho Prompt Pay
  • Iowa’s  Google My Business - Google Your Government
  • Maryland AccessDNR Mobile Application
  • Mississippi Department of Wildlife, Fisheries and Parks (MDWFP) Hunting and Fishing Mobile App
  • Nebraska State Patrol, Concealed Handgun Permits Renew/Replacement Application
  • Oregon Department of Transportation (ODOT), Value Pricing Online Open House

Government-to-Business Experience:

  • California State Treasurer's Office, The California Business Incentives Gateway
  • Iowa’s eElectronic Manure Management Plan (eMMP)
  • Maryland Business Express Portal (MBE)
  • Texas Department of Motor Vehicles eLICENSING
  • Notary Service

Government-to-Government Experience:

  • Colorado Secretary of State, Risk-Limiting Post-Election Audits
  • North Dakota, Main Street Initiative Dashboard
  • Ohio’s Financial Health Indicators
  • Vermont Driver Education Certification Service (DECS)
  • West Allis, Wis., GIS Mapping of Fire Department Narcan Administrations

The Center thanks Accela, Amazon Web Services, DellEMC, Deloitte, Deloitte, IBM, Laserfiche, McAfee, NEC, NIC, Nutanix, Pure Storage, SHI, Spectrum Enterprise, Tanium, Tyler Technologies, Verint, and Verizon, underwriters of the 2018 contest and awards program.

About the Center for Digital Government

The Center for Digital Government is a national research and advisory institute focused on information technology policy and best practices in state and local government. 

The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

For questions, please contact Janet Grenslitt, Director of Surveys and Awards, at