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Government Experience Awards 2019 Winners Announced

The Center for Digital Government announced winners of its 3rd annual Government Experience Awards, honoring U.S. governments who are offering citizens increasingly sophisticated digital user experiences.

September 18, 2019 - The Center for Digital Government today announced the winners of the 3rd annual Government Experience Awards. 

The awards recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how citizen services are delivered. Top government jurisdictions, agencies and departments will be honored at an awards event Sept. 27 in Denver, Colorado.

“This year’s results are evidence that state and local government agencies are continuing to grow the sophistication of their digital experiences,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “The Government Experience Award winners from this year are not just leveraging innovative tools like chatbots to amplify their reach, they are also going the extra mile to build a proper foundation to support the future and ensure citizens get the right information at the right time.”


Overall State Government Experience Winners:

1st Place: State of Indiana
2nd Place: State of Arkansas
2nd Place: State of Maryland
3rd Place: State of Mississippi
4th Place: State of Michigan
5th Place: State of Kansas

State of Iowa
State of Louisiana
State of Maine
State of North Dakota
State of Vermont

Overall County Government Experience Winners:

1st Place: Miami-Dade County, FL
2nd Place: James City-County, VA
3rd Place: DeKalb County, GA
4th Place: Larimer County, CO
5th Place: Dutchess County, NY
5th Place: Milwaukee County, WI

County of San Diego, CA
San Luis Obispo County, CA
Greenville County, SC
Rockdale County, GA

Overall City Government Experience Winners:

1st Place: City of Riverside, CA
2nd Place: City of San Diego, CA
3rd Place: City of Mesa, AZ
4th Place: City of Grand Rapids, MI
5th Place: Town of Gilbert, AZ
5th Place: City of Roseville, CA

City of Detroit, MI
Consolidated City of Indianapolis and Marion County, IN
City of Miami-Springs, FL
City of St. Petersburg, FL
City of Sugar Land, TX

Government Experience Innovation Award Winners:

  • Mesa, Ariz. User Behavior Flow
  • Los Angeles County Department of Public Social Services CalFresh Outreach Through #ChooseCalFresh
  • Pennsylvania Gov. Wolf’s Executive Order/myCOMPASS Mobile App, Department of Human Services
  • Utah Controlled Substance Database
Read more about the above winners - click here.

In addition to the Overall and Innovation awards, Project award winners have a single focus area and can include more than one channel of interaction (for example mobile and web, or social and mobile). Thirty-two Government Experience Project Awards were presented in three categories this year.

Project Experience Winners:

Federal Government Experience Winner:

  • U.S. Department of Labor, Office of the Chief Information Officer - DOL IT Platform

City Government Experience:

  • Ft. Collins, Colo., Smart Phone Remote Management of Customer Utilities
  • Grand Rapids, Mich.,  GR PayIt
  • City of Los Angeles, Calif., Procurement Reform Project
  • New York City, N.Y., Online Application System (OASys)
  • Philadelphia, Penn., Atlas: The Front Door to the City of Philadelphia
  • Phoenix, Ariz., Tax Business Intelligence (BI) Platform
  • Richmond, Va., Automated Secure Alarm Protocol (ASAP)
  • Roseville, Calif., EngageRoseville
  • San Diego, Calif., Get It Done Citizen Request Platform
  • Township of Manchester, N.J.,  911eye Emergency Streaming: On-Scene Live Video and Photo Streaming

County Government Experience:

  • County of Alameda, Calif., Registrar of Voters Website Redesign
  • Clark County, Nev., Increased Access for the International Destination Wedding Market
  • Eagle County, Colo., Lake Christine Fire Emergency Response
  • Horry County, S.C., HCConnect Native App
  • King County, Wash., King County Connect
  • Oakland County, Mich., The College Connection Series
  • Onslow County, N.C., Hurricane Florence Response
  • County of Sacramento, Calif., Voter's Choice Act Voting System Implementation
  • County of Santa Clara, Calif., Social Services Agency KIDZ App
  • Wyandotte County/Kansas City, Kan., myWyco

State Government Experience:

  • Alabama Department of Conservation and Natural Resources' Digital Presence
  • Arizona's myDEQ: Environmental Permitting and Compliance
  • Colorado's MyBizColorado: One-Stop Business Registration
  • Hawaii's MyPVL: One-Stop-Solution for Professional Licensees
  • Illinois College2Career
  • Kansas iKan
  • Montana My Revenue
  • The Port Authority of New York and New Jersey's Mobile Portals Project
  • Tennessee's TennCare Connect: Medicaid and CHIP
  • Virginia's eVA: eProcurement Vendor Portal and VIBE: Virginia Information Business Exchange

CDG thanks Citybase, Deloitte, Laserfiche, McAfee, NIC, Nutanix, SHI International Corp., Veeam Software, Verizon and ZScaler, underwriters of the 2019 contest and awards program.


About the Center for Digital Government

The Center for Digital Government is a national research and advisory institute focused on information technology policy and best practices in state and local government. 

The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

For questions, please contact Janet Grenslitt, Director of Surveys and Awards, at