IE 11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

Government Experience Awards 2020 Winners Announced

The Center for Digital Government announced winners of its 4th annual competition, honoring U.S. governments who are leveraging innovative IT to enhance services and citizen experience during the pandemic.

September 24, 2020 - The Center for Digital Government today announced the winners of the 4th annual Government Experience Awards. 

The awards recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how citizen services are delivered. Top government jurisdictions, agencies and departments will be honored during the virtual awards event later today.

“Our state and local government winners this year demonstrated that focusing on the government experience provides a foundation that played a vital role in responding and adapting to the uncertainties and disruptions of 2020,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year's winners employed innovative methods and technologies to transform their government experiences, including leveraging citizen-centric platforms such as Mississippi’s myMS; employing AI to perform sentiment analysis on chatbots; and infusing digital services enterprise-wide for both internal and citizen-facing services."


Overall State Government Experience Winners:

1st Place: State of Mississippi
2nd Place: State of Utah
3rd Place: State of Maryland
4th Place: State of Vermont
5th Place: State of South Carolina

State of Louisiana
State of Maine
State of Michigan
State of Ohio
Commonwealth of Virginia
State of West Virginia

Overall County Government Experience Winners:

1st Place: Cabarrus County, NC
2nd Place: County of Los Angeles, CA
3rd Place: County of San Diego, CA
4th Place: Larimer County, CO
5th Place: Alachua County, FL

DeKalb County, GA
Dutchess County, NY
New Castle County, DE
Oakland County, MI
Tarrant County, TX

Overall City Government Experience Winners:

1st Place: City of San Diego, CA
2nd Place: City of El Paso, TX
3rd Place: City of St. Louis, MO
4th Place: City of Mesa, AZ
5th Place: City of Montgomery, AL

Town of Gilbert, AZ
City of Pasadena, CA
City of Richardson, TX
City of Santa Monica, CA
City of Sugar Land, TX

Read more about the above winners - click here.

Project Experience Awards: In addition to the Overall awards presented, Project awards have a single focus area and can include more than one channel of interaction. Thirty Government Experience Project Awards were presented.

Project Experience Winners

City Government Experience Winners:
•    Goldsboro, NC - Chatbot for Citizen Engagement
•    Independence, MO - IndepNow
•    Lynnwood, WA - Digital City Hall
•    NYC Mayor's Office for Economic Opportunity - ACCESS NYC
•    NYC Department of Education - Device Equity Program
•    Orlando, FL - Building Trust in Government by Measuring Citizen Experience Impact
•    Pittsburgh, PA - Fleet Telematics and Route Optimization
•    Sacramento, CA - Citizen Engagement Modernization
•    St. Louis, MO - payitSt.Louis
•    Virginia Beach, VA - Traffic Data-Sharing Partnership

County Government Experience Winners:
•    Cabarrus County, NC - MyCabCo Payit Digital Platform
•    Gilpin County, CO – Comprehensive Community Survey
•    King Co, WA - Senior Exemption
•    Los Angeles County AB210 Countywide Homeless Information Portal "CHIP"
•    Los Angeles County Metropolitan Transportation Authority - Metro Bus and Rail Digital Signage Connection
•    Los Angeles County Registrar-Recorder/County Clerk - Voting Solutions for All People and Interactive Sample Ballot
•    Miami-Dade County, FL - Implementation of the Clearview Jury System
•    County of Nevada, CA - Ready Nevada County
•    Orange County, FL Property Appraiser’s Office - Advanced Technologies
•    Palm Beach County, FL - EPZB Building Portal

State Government Experience Winners:
•    Arizona Lottery Website and Mobile Advancements to Better Serve Citizens
•    Arkansas Department of Transportation - IDrive Arkansas
•    California State Library – California Grants Portal
•    Colorado - myColorado Mobile App and Colorado Digital ID
•    Georgia Child Support Mobile App
•    Mississippi Department of Wildlife, Fisheries and Parks - Hunting-Fishing Citizen Platform
•    Missouri - MoCareers Centralized Application Tracking System
•    Nevada Health Link
•    Utah Wildlife Migration Initiative
•    Virginia - eVA eProcurement Program

Federal Government Experience Winners:
   Government Publishing Office Govinfo System – Free Access to Official Publications
•    U.S. Department of Labor, Office of the CIO – Foreign Labor Application Gateway (FLAG)
•    U.S. Postal Service – Customer 360 Experience

COVID-19 Response Special Awards: This year special awards were given to state, local and federal government agencies and departments whose methods of response and assistance to employees and citizens in coping with the pandemic were innovative and effective. Seventeen COVID-19 Response awards were presented.

Project Experience - COVID-19 Response Winners

City Government Experience - COVID-19 Response Winners:
•    Austin, TX - COVID-19 AI Chatbot
•    Gilbert, AZ - COVID-19 Updates
•    Mesa, AZ - CARES COVID-19 Community Response Initiatives
•    San Antonio, TX - COVID-19 Response-Recovery Website
•    Sugar Land, TX - Pandemic Amidst City Leadership Changes

County Government Experience - COVID-19 Response Winners:
•    Alameda County, CA - COVID Chatbot (CACHe)
•    DeKalb County, GA - Virtual Career Academy
•    Eagle County, CO - Symptom Tracker, Dashboards, Chatbot
•    Oakland County, MI - Coronavirus Response
•    Palm Beach County, FL - COVID Business Complaint Dashboard and Form
•    Tri-County, CO - Public Health Case Investigation and Contact Tracing

State Government Experience - COVID-19 Response Winners:
•    California - DMV Modernization During the COVID-19 Pandemic
•    Colorado - Public Health COVID HUB
•    Illinois - Contact Center AI to Support Unemployment Claims
•    Ohio - COVID-19 Response
•    West Virginia - Coronavirus Dashboard

Federal Government Experience - COVID-19 Response Winner:
•    U.S. Department of Labor – Office of the CIO Telework Success

CDG thanks Adobe, Akamai, Amazon Web Services, Crown Castle, EasyVote Solutions, Google Cloud, Laserfiche, McAfee, Medallia Inc., NIC, Oracle, SHI, Spectrum Enterprise, Tyler Technologies, and Verizon Enterprise Solutions, underwriters of the 2020 Government Experience awards program.

The Future Ready Award, sponsored by Google Cloud, is presented to jurisdictions that are laying the foundation for the disruptive and converging forces that are shaping an uncertain future -- through technology or process changes; innovation; engagement with partners; and by harnessing emerging technologies to solve problems.

Future Ready Award Winners:

  • City of El Paso, TX - EPStrong
  • Orange County, FL Property Appraiser's Office - Advanced Technologies
  • State of Mississippi - Chatbot MISSI, use of Alexa Skill and Google Assistant, and an array of channels with associated APIs that ensure Mississippi is interacting with citizens of all technical levels and preferences now and in the future.
 About the Center for Digital Government 

The Center for Digital Government is a national research and advisory institute focused on information technology policy and best practices in state and local government. The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

For questions, please contact Janet Grenslitt, Director of Surveys and Awards, at