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Government Experience Awards 2023 Winners Announced

Winners of the seventh annual competition evolve experiences to meet new expectations of constituents and employees.

September 19, 2023 – The Center for Digital Government (CDG) today announced the winners of the seventh annual Government Experience Awards. The awards recognize the achievements of states, cities and counties that have raised the bar on the experience of government services to create a better engaged constituency and a more responsive government. Top government jurisdictions, agencies and departments will be honored during the Government Experience Awards at the virtual GovX Summit later today.

The Summit is CDG’s premier annual event that showcases the latest trends, best practices and ideas around the evolving experience of government. Registration is complimentary and open to the public sector only.

“With citizen and employee expectations continually evolving, government agencies are leveraging new technologies and processes to drive innovation through their digital experiences,” said Dustin Haisler, Chief Strategy and Innovation Officer, Center for Digital Government. “The leading government experiences have retained a human-centric approach to service delivery, incorporating digital equity, accessibility and inclusion into all of their experiences.”

This year's winners have redesigned websites and simplified services with Single Sign-On, cloud-based platforms, enhanced accessibility and mobility features, and one-stop portals. Winners used mobile apps, dashboards, chatbots, and digital service analytics to improve constituent experience in many areas including e-pay, housing, homeless solutions, licensing/certification, property management, public health, real-time crime centers and the transparency of government information.

The 2023 Government Experience Award winners are:

Overall State Government Experience Winners:
1st Place – State of Utah
2nd Place – State of Mississippi
3rd Place – State of Indiana
4th Place – State of Arkansas
5th Place – Commonwealth of Virginia

State of Maine
State of Michigan
State of Oklahoma
State of Oregon
State of Vermont

Overall County Government Experience Winners:
1st Place – Stafford County, VA
2nd Place – King County, WA
3rd Place – Saint Louis County, MO
4th Place – County of San Diego, CA
5th Place – Dutchess County, NY
5th Place – Prince William County, VA

Albemarle County, VA
County of Davidson, NC
Durham County, NC
New Castle County, DE
Orange County, FL
Palm Beach County, FL

Overall City Government Experience Winners:
1st Place – City of Coral Gables, FL
2nd Place – City of El Paso, TX
3rd Place – City of Bellevue, WA
4th Place – City of Riverside, CA
5th Place – City of Seattle, WA

City of Fairfield, CA
City of Irvine, CA
City of Mesa, AZ
City of Pueblo, CO
City of San Diego, CA

Read more Overall Awards GT in-depth coverage here.

Project Experience Awards: In addition to the overall awards, CDG also presents Project Awards (which have a single focus area). Government departments and agencies across the country submit entries describing their digital solutions that will make it easier for citizens to do business with their government. Our new category of Project Awards this year is for Special Districts!

Thirty-nine Government Experience Project Awards were presented in five categories (city, county, state, federal government, and special districts). Their dedication, creativity and focus on better government is impressive. Congratulations!

City Government Experience Winners
City of Alexandria, VA - Equity Index Map
City of Austin, TX - Homeless Encampment Management (HEM)
City of Irvine, CA – Empowering Transformation and Streamlining Operations
City of New York, NY - Civil Service Modernization
City of New York, NY - Warehouse Management Platform and Emergency Response Function
City of Raleigh, NC – Utilities-Water ePay and Digital Wallet Payment
City of Scottsdale, AZ - Special Events Management System
City of Tempe, AZ - Homeless Solutions Hub
District of Columbia - Innovation in Customer Experience
Village of Skokie, IL – “Skokie Streamline” Service Optimization Portal

County Government Experience Winners
County of Alameda, CA - Property Tax Online Penalty Waivers
Broward County Sheriff’s Office, FL - Real Time Crime Center
Calvert County, MD – Encompass - Comprehensive Digital Land Management System
Dutchess County, NY - GIS “ParcelAccess” Redesign/Modernization
County of Los Angeles, CA - Business Filing/Registration System - Online Pay and ID Authentication
Miami-Dade eSubpoena System
Palm Beach County, FL - Workforce and Affordable Housing Dashboard
County of San Diego, CA Assessor/Recorder/County Clerk - Owner Alert
SMC HOME - San Mateo County - Homeless Outreach and Mobile Engagement
Tuolumne County, CA - Modernizing Administrative and Financial Processes

State Government Experience Winners
Arizona Department of Environmental Quality - Electronic Operator Certification
California Department of Motor Vehicles - Service Advisor
Connecticut Department of Administrative Services, Bureau of Information Technology Services – ROBIN Enterprise Chat Bot
Indiana Geographic Information Office – Indiana Map
Iowa Pandemic Recovery Report
Kentucky Transportation Cabinet - Website Redesign “”
Maryland Motor Vehicle Administration - Mobile ID Digital Wallet
North Carolina Department of Information Technology - Digital Commons Platform Experience
North Dakota Information Technology - Game and Fish Parcel Application
Ohio Department of Administrative Services - DataOhio Portal
South Dakota - MySD Citizen Portal
Virginia Department of Health - Equitable User Experience Lens - Enhancing Public Health Insights

Federal Government Experience Winner
Office of the Chief Information Officer at the U.S. Department of Labor -- Miner Safety and Health Administration - Miner Safety and Health App Team

Special Districts Experience Winners
Alachua County Library District, FL - WiFi2Go
Central Arizona Water Conservation District - Redesign
Cleveland Metroparks, OH - Website
Metropolitan Water District of Southern California - Lake Explorer Dashboard
Naples Airport Authority, FL - Custom Digital Automated Paging System
Pace Bus, IL - Feedback Center

CDG thanks its corporate members for underwriting the 2023 Government Experience Awards: Abnormal Security, Accela, Adobe, Amazon Web Services, Armis, Cisco, Elastic, Granicus, HP Inc., Infor, KPMG, Laserfiche, LogicMonitor, Inc., SHI International Corp, Socure, Tyler Technologies, UiPath, Verizon Enterprise Solutions and Zendesk.

About the Center for Digital Government

The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

Contact: Janet Grenslitt Director of Surveys and Awards
e.Republic | Center for Digital Government