Gaggle has earned a 2025 AWS Champions Award for its work in protecting student mental health through an innovative blend of artificial intelligence, real-time monitoring, and human intervention —all powered by AWS. As the digital footprint of students grows and mental health crises intensify, Gaggle delivers a critical safety net that proactively identifies signs of distress, self-harm, violence, or abuse across school-managed communication and collaboration platforms.

At the center of Gaggle’s approach is its Safety Management platform, which combines AI models and trained safety specialists to continuously scan student emails, chats, cloud drives, and shared documents. Alerts are delivered in real time to district leaders, helping prevent tragedies and equipping schools with the insights they need to create safer learning environments.

Project Overview
Gaggle’s solution is built for scale, resilience, and precision. By leveraging the power of AWS services Gaggle has created a monitoring system capable of analyzing nearly one billion student communications every month. This amounts to more than two petabytes of data, processed quickly and cost-effectively.

Key features of Gaggle’s solution include:

• AI-powered triage: Advanced models flag potentially harmful content within seconds 
• 24/7 human review: Trained safety professionals review alerts to ensure accuracy and provide context 
• Actionable alerts: Annotated evidence and trend dashboards help school leaders respond quickly and appropriately 
• Student privacy: Gaggle balances safety with privacy, ensuring content is only escalated when safety concerns are flagged 
• ReachOut initiative: A new feature that connects at-risk students directly with trained crisis counselors for immediate support 

Challenge: Protecting Students Amid a Digital and Mental Health Crisis
Today’s educators face a dual crisis: a surge in student mental health concerns and the overwhelming volume of digital content students create. Traditional tools like manual review and basic web filtering can’t keep up with the nuanced risks hidden in emails, chats, shared docs, and cloud files.

Gaggle addresses these challenges by:

• Automating detection of risk indicators with AI. 
• Scaling operations through cloud-native architecture  
• Providing 24/7 human oversight to ensure context, accuracy, and appropriate escalation. 

This combination of technology and empathy empowers schools to act before incidents escalate, delivering peace of mind to administrators, teachers, and families.

Results: Scalable Protection, Real-Time Impact
Gaggle’s partnership with AWS has been instrumental in delivering both operational scale and mission-critical outcomes:

• Scales to protect over six million students across the U.S. 
• Processes nearly one billion student interactions monthly, leveraging AWS Lambda and ECS for rapid, serverless processing. 
• Stores and analyzes 2+ petabytes of content efficiently using S3’s full storage lifecycle. 
• Enables cost-effective service delivery, making life-saving monitoring accessible to more districts. 
• Through its ReachOut crisis counseling integration, ensures students in distress are connected directly to professional help when they need it most. 

Championing Student Safety in the Cloud
By harnessing the full capabilities of AWS to blend AI innovation with human compassion, Gaggle has redefined what’s possible in student safety technology. Their system doesn’t just monitor — it protects, supports, and responds, ensuring students are seen, heard, and helped.