"Our regulatory streamlining initiative is not simply about making it easier for businesses to grow and create jobs in Oregon," said Oregon Gov. Ted Kulongoski. "Making government services more accessible and convenient for individuals, and more efficient for agencies, also contributes to Oregon's competitiveness and quality of life."
DMV has been testing the new service in Deschutes County, Ore., since the beginning of the year. Many customers have sent positive messages about their experience.
"I was able to renew my vehicle and do a change of address in only a few minutes," wrote one customer. "I appreciate the time these online services save and the user-friendly format. Thank you very much."
"It was very nice and effective to be able to renew my tags via the Net," wrote another customer. "Thank you for saving me lots of time, and the time of the people at the local DMV office."
DMV offers two additional online services on its Web site. Customers can submit a change of address online, and they can notify DMV of the sale of a vehicle.
"Online registration renewal is among the first e-government services created under the 'DMV from Home' strategy, one of our many efforts at regulatory streamlining," said Bruce Warner, Oregon Department of Transportation director. "It also is part of our effort to maintain good customer service in an era of tighter budgets with a smaller work force."
Customers will know whether their vehicles are eligible for online registration renewals when they receive their renewal reminder from DMV in the mail. For example, vehicles that are subject to Department of Environmental Quality testing are not eligible. Customers also cannot use the service before they receive their renewal reminder, which will state whether their vehicle is eligible for online renewal.
