The conference will involve prominent industry leaders in what Kevin Murray, chairman of 9IA, described as a “national conversation” on the future of the 911 system.
To tackle the complex issues associated with 911 overload, such as policies, standards, funding, training and technology roadblocks, the workshop will feature expert panels and round-table discussions. In an effort to get a wide view of the growing issue, 9IA seeks a national consensus to identify key problems experienced by 911 call centers nationwide and develop a comprehensive game plan for the entire industry.
Murray said that if a modern network is not constructed and put to use soon, the 911 system (already 30-plus years behind the times) risks being left behind even further in this Information Age.
“The 911 system is the foundation for all emergency preparedness in the United States,” Murray said. “It is imperative we get everyone involved.”
As fragmentation of 911 systems becomes more apparent, 9IA seeks to bring 911 call centers and dispatchers up to speed. By expanding awareness and understanding of the issues faced, Murray hopes this conference will serve as the starting point for a new chapter in 911 technology. Setting the stage for future developments in partnerships, policy modifications, and other changes toward 9IA and related industry communication goals, the alliance hopes to enhance the perspective and scope of the 911 system to incorporate new technology that’s digital, wireless, integrated and, above all, proactive.
The 911 Overload workshop is sponsored by CTIA-The Wireless Association and co-hosted by the National Emergency Number Association, the Association of Public-Safety Communication Officials, the E9-1-1 Institute, and the National Association of State 911 Administrators.
