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When to Pull the Plug on a Program?

It is sometimes hard to determine when you are throwing good resources toward a bad solution.

This article, The Secret to a Successful Bike Share, from Governing magazine highlights an issue that goes way beyond bicycles. When do you decide to pull the plug on a program that is not working? I agree that something might have worked in another jurisdiction, but the factors that made it successful may not be able to be reproduced in another location.

This is especially true with software applications. You study the options, you make a decision and you commit resources toward a software program. What sends "Danger Will Robinson" signals to me is when you are developing a solution from scratch. While I've been involved with one recently, www.firsttosee.org, that I think is a terrific social media management system I've been around for the birthing of another general information management system that look to me to be dead on arrival — even at conception. Sure enough, millions of dollars later — it is dead and buried with no good results from the experience other than to line the pockets of consultants. Then just recently I heard of another system having a "wooden stake driven into its heart" to finally kill it after several years of a lingering death — and a continued allocation of resources for no good purpose.

Sometimes what leads us to keep pumping resources into a solution is that we don't want to say we failed. That we tried, but it didn't work! Other times someone has overreached what can logically be done for a regional solution. Another old quote I remember is, "When you find yourself riding a dead horse, dismount!"

There are few cookie-cutter solutions out there. It is a lesson that I think our federal partners, in the majority, still need to learn.

Eric Holdeman is a contributing writer for Emergency Management magazine and is the former director of the King County, Wash., Office of Emergency Management.