Customers can book rides on their smartphone through the COTA//Plus app for either point-to-point trips or as a connection to or from a COTA transit line. After booking a trip, a COTA//Plus vehicle will arrive within 15 minutes. The trip must begin and end within the defined zone in Westerville. Customers can also book COTA//Plus trips by calling 614-308-4400.
The goal, COTA officials said, is to enhance access to jobs, medical facilities and shopping areas, including the Uptown District, Otterbein University, Ohio Health Westerville, Mt. Carmel St. Ann's Hospital and Polaris.
COTA//Plus Westerville operates 5:30 a.m. to 8 p.m. Monday through Friday, although service hours can expand to accommodate special public events. The COTA vehicles can seat six passengers, but because of COVID concerns will transport two customers at a time. Exceptions are made for families who travel together, but everyone must wear a mask.
All COTA services are free during the pandemic.
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