Government Experience
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With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
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In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
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The state’s integrated digital approach to providing emergency services in one online location, following this year’s fires, is unprecedented. It is intended, officials said, to serve as an example in future disasters.
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States that are ahead of the accessibility curve and serving people with disabilities with tools they can use can manage risks and reduce costs, the National Association of State Chief Information Officers finds.
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Lancaster, located in Los Angeles County, has deployed an AI-powered permitting system from the compliance tech firm Labrynth. The city’s mayor talks about the benefits of the tool, and what comes next.
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An outage has halted automated access to congressional data, raising questions about whether the breakdown stems from a glitch or something more serious. The change came to light on Friday.
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Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.
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The new third installment in the National Association of State Chief Information Officers’ enterprise architecture series highlights the importance of proactive planning to manage tech evolution in government.
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ATL.Direct is the city’s new online information hub for supportive resources, community stories, and progress updates about local initiatives. The platform aims to engage with people and increase transparency.
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With its release, the state aims to enable secure, efficient digital payments. The Wyoming Stable Token Commission has said it is the first blockchain-based stable token issued by a U.S. public entity.
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Municipalities across the United States are leveraging technology in their signs, from kiosks to birdwatching, to make local government communications more interactive — and, officials hope, more engaging.
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Interactive tools reveal program trends and invite residents into the grant and assistance process. The new platform is the latest addition to the city’s open data portal and automates aspects of data publication.
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Arlington Capital Partners bought licensing tech firm GovOS and combined it with two portfolio companies. The new CEO and a gov tech investment expert talk about what this deal means.
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Jeffrey Marino, director of the state Office of Data and Innovation, talked about how leaders are working to quantify the challenges they face at the recent State of Technology — California Industry Forum.
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The online form lets residents make appeals of denied or delayed records requests as part of the Attorney General’s Public Access Counselor Unit. The state Legislature recently mandated this process.
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The community engagement tech supplier helped the city’s public school system, one of the largest in the U.S., gather feedback during the search for a new leader. The company expects more such work.
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A recent AI listening session in Washington, D.C., revealed a common trend in public sentiment around AI: The technology should be used to ease the experience of accessing digital government services.
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The city is looking at using drones to learn more about how and to what extent people use parking spaces downtown. The analysis is also aimed at inventorying parking in the area before larger builds increase demand.
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The work, to be led by CHAMP, will add automation, fraud prevention tools, and make service to customers faster. The Office of Motor Vehicles' 50-year-old mainframe was replaced earlier this year, easing online access.
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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