Government Experience
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Bergen County, part of the New York City metro area, has hired Balcony to bring blockchain to property records management. The move stands as the latest public-sector use of the decentralized digital ledger. -
A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.
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The state wants to improve the customer experience for people who use the DMV, as well as boost security against digital criminals. This move is just the latest tech upgrade for DMVs in the U.S.
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In a move to enhance cybersecurity and digital services statewide, the Indiana Office of Technology is offering no-cost websites to all local governments, using its purchasing power with Tyler Technologies.
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IT directors and cybersecurity professionals in ed tech are no strangers to burnout, and neither are their counterparts in student success. But technology and teamwork may be able to relieve some of that pressure, leaders said at the 2024 EDUCAUSE Annual Conference.
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A new executive order adds teeth to the state’s permit transparency and streamlining work. It instructs agencies to do more to simplify the user experience on their platform, and bring more approval processes on board.
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The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.
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Minnesota's Fall Color Finder map gets roughly 250,000 views a year, but it isn't just a pretty interface — it's a tool offering lessons in user engagement, accessibility and data governance for governments nationwide.
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Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.
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The concept of a “smart city” or “connected community” has been around for decades, but experts argue the meaning of the term, and the expectations around it, have changed in recent years. Residential input remains vital, city leaders explain.
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From revitalizing the economy to confronting his city’s racial past, Tulsa, Okla., Mayor G.T. Bynum leaves office having created a focus on unity and progress. He is the fourth member of his family to serve as mayor.
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A new mobile and online licensing and permit system is in the works, with a target date of March 2025. Hunters, skiers and others will be able to store licenses on their phones, and register a harvest without tagging an animal.
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The company, which serves local governments, has bought software and a consulting service from ePRepSolutions. Among the main reasons is to help public agencies recover costs for parks and recreational facilities.
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The state hasn't broadly promoted the service yet, but Deputy CIO Paula Peters hopes one day residents across Missouri will also be able to access local government services through the platform.
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On the final day of its 2024 Annual Conference, the organization recognized tech and cyber teams and leaders in more than a dozen states for their long-term contributions, and for success in specific initiatives.
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The organization's yearly State CIO Survey, released during its annual conference, documents perspectives on the growing role of AI and digital transformation in better serving constituents. State IT workforces, it indicates, are foundational to meeting rising demand for digital services.
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Jobs and Hope West Virginia, a state program created to respond to the substance use disorder crisis, uses technology to support residents in their paths to recovery, sustainable employment and re-entering society.
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State and local government agencies’ efforts to streamline service delivery for residents risk being held back by outdated case management processes. Low-code technology may be the answer.
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How Iowa was able to navigate the red tape involved with real-time child-care search, vacancy and supply and demand dashboards to help parents quickly find available child care in the state.
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The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.
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Louisiana government is now able to accept payments in cryptocurrency, state Treasurer John Fleming has announced, noting that people will be able to make payments from secure crypto wallets.
