Government Experience
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The Big Apple should become the “crypto capital of the globe,” according to Mayor Eric Adams. That means using digital coins to pay for city services and taxes, and blockchain for use with birth and death records. -
In the second part of a series, the National Association of State Chief Information Officers examines aligning enterprise architecture with strategy, collaboration, and resident-focused service delivery.
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Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.
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The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.
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Minnesota's Fall Color Finder map gets roughly 250,000 views a year, but it isn't just a pretty interface — it's a tool offering lessons in user engagement, accessibility and data governance for governments nationwide.
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Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.
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The concept of a “smart city” or “connected community” has been around for decades, but experts argue the meaning of the term, and the expectations around it, have changed in recent years. Residential input remains vital, city leaders explain.
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From revitalizing the economy to confronting his city’s racial past, Tulsa, Okla., Mayor G.T. Bynum leaves office having created a focus on unity and progress. He is the fourth member of his family to serve as mayor.
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A new mobile and online licensing and permit system is in the works, with a target date of March 2025. Hunters, skiers and others will be able to store licenses on their phones, and register a harvest without tagging an animal.
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The company, which serves local governments, has bought software and a consulting service from ePRepSolutions. Among the main reasons is to help public agencies recover costs for parks and recreational facilities.
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The state hasn't broadly promoted the service yet, but Deputy CIO Paula Peters hopes one day residents across Missouri will also be able to access local government services through the platform.
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On the final day of its 2024 Annual Conference, the organization recognized tech and cyber teams and leaders in more than a dozen states for their long-term contributions, and for success in specific initiatives.
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The organization's yearly State CIO Survey, released during its annual conference, documents perspectives on the growing role of AI and digital transformation in better serving constituents. State IT workforces, it indicates, are foundational to meeting rising demand for digital services.
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Jobs and Hope West Virginia, a state program created to respond to the substance use disorder crisis, uses technology to support residents in their paths to recovery, sustainable employment and re-entering society.
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State and local government agencies’ efforts to streamline service delivery for residents risk being held back by outdated case management processes. Low-code technology may be the answer.
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How Iowa was able to navigate the red tape involved with real-time child-care search, vacancy and supply and demand dashboards to help parents quickly find available child care in the state.
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The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.
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Louisiana government is now able to accept payments in cryptocurrency, state Treasurer John Fleming has announced, noting that people will be able to make payments from secure crypto wallets.
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The eighth annual Government Experience Awards celebrates jurisdictions that have raised the bar in technology to heighten the way they deliver essential services to residents with a focus on ease and efficiency.
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Relationships, state CIO Liana Bailey-Crimmins said at the State of Technology — California Industry Forum event, “need to be beyond transactional.” With emergent tech like generative AI evolving, she called for “innovative ideas.”
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Indiana is one of the first states to deploy a beta version generative AI chatbot on its official website. Conscientious of unintended consequences, Indiana is focusing on transparency, user feedback and iteration.
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