Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Researchers look for signals that might distinguish people who are upset and ranting online from those who intend to do real physical harm.
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After Minnesota’s custom-built driver and vehicle system failed to successfully launch, the state opted to purchase a third-party system that CIO Tarek Tomes describes as the right choice going forward.
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A handful of noncitizens registered to vote under new automatic systems.
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Gov. Jared Polis announced the formation of the Colorado Digital Service, a new team within the Office of Information Technology that will recruit outside IT to work alongside state staff to optimize services.
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The release of the organization’s annual in-depth survey of state technology leaders offers an evolving view of the role, with insights on customer service, cost management strategies and performance management.
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CIO Stephanie Dedmon is looking forward to the soft launch of an application in December that will streamline the services offered by several agencies. Five agencies will spearhead the rollout, with more to follow.
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The eight kiosks, approved by the city about a year ago, are now operational – sort of like big smartphones sticking out of the ground with all the same kind of information available, particularly targeted for Aurora.
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The new communications center will help emergency dispatchers handle calls more efficiently. Prior to the new facility, all 911 calls went to the police department and a dispatcher would then reroute the caller as needed.
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Marin Transit officials have approved the second extension of its on-demand ride program. The extra time will allow the agency and its industry partner, Via, to test a potential expansion of the service area.
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The new technology is planned amid tensions in Detroit over privacy concerns tied to the use of traffic-mounted cameras, real-time feeds to the police department's crime center and facial recognition software.
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Plus, the annual Code for America Summit moves coasts in 2020, Pittsburgh’s Data Day event will focus on the upcoming 2020 Census, and this October is once again Cybersecurity Month across the country.
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Authorities have started to use a RapidSOS Clearinghouse program that pinpoints the location of wireless callers. The technology is an improvement over the old system, which relied on callers using landline phones.
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Plus, Bloomberg Philanthropies is replicating an innovative early childhood development program in five new cities; MIT is giving $1.5 million in funding to tech entrepreneurs working to solve global problems; and more.
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Instagram's new comment restriction tool may be helpful for some users, but it presents challenges for public-sector agencies who must uphold standards like citizens’ First Amendment rights.
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Lawmakers were informed Tuesday that plans for automatic voter registration through the Division of Motor Vehicles would be delayed until 2021. The delays are due in part to old technology.
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With the 2020 U.S. Census approaching, government organizations and community groups aimed at supporting the count have access to an unprecedented level of data. Understanding how to use that is vital.
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Plus, Los Angeles hosts a Shark Tank-style pitch contest for startups with a $25,000 prize, and IBM partners with United Nations Human Rights for a coding challenge aimed at mitigating the impact of global disasters.
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CIO Shawn Riley has recruited Kevin Parker as the state's new chief reinvention officer to use his wide-ranging academic and professional experience to help rethink, retool and enhance citizen-centric IT services.
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