Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Civic engagement company CitySourced is joining forces with Rock Solid, which does similar work but also has a diverse software portfolio that spans energy companies, the medical field and back-office government tech.
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The city-issued cards are being offered to residents who may not have easy access to state-issued identification. Several other cities have launched similar programs, including New York; Newark, N.J.; Chicago; San Francisco; and Detroit.
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The company has a history of helping wildfire-stricken communities in California set up recovery websites quickly. Now it's launching a website theme so it can do so for more local governments.
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The company, which makes technology to help defendants avoid unnecessary jail time, is going live in Ventura County, Calif., while preparing to launch in three others in a push toward the state's highly populated south.
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Granicus bought the London-based company Firmstep, which has nearly two decades of experience setting up online services for local governments in the U.K. Now Granicus aims to bring Firmstep's platform stateside.
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A new Web portal is streamlining how members of the public share private surveillance footage with investigators. The new system allows for submissions to be made anonymously.
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Since the website will be interactive, allowing people to apply for licenses and permits online, pay taxes, and obtain death and birth certificates, the city has made the security a priority.
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A new text-based reminder system is expected to improve attendance on the part of defendants while saving time and money on the part of the larger court system.
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Authorities in Broward County announced that mobile users can now text 911 if they are unable to make a call.
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The Facebook founder ignited debate after calling for government regulation relating to harmful content, election integrity, privacy and data portability. Critics have said the company should have no say in the matter.
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An increase in fraudulent filings prompted the West Virginia State Tax Department to increase verification measures. The changes have caused a substantial backlog for those waiting for tax returns.
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Chief Operating Officer Sheryl Sandberg revealed the social media platform is exploring “restrictions on who can go Live." Streaming capabilities could hinge "on factors such as prior Community Standard violations.”
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The software, provided by Data Scout, LLC, allows for current and historical Faulkner County tax roll information to be accessed by the public free of charge.
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In the years since public agencies first went social, the way they operate online has made strides, from mid-2000s YouTube experiments to fully fledged social media programs that drive citizen engagement.
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Rather than relying on the age-old comment card, the Department of Transportation is partnering with a digital feedback platform to improve services at rest areas throughout the state.
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The U.S. Department of Housing and Urban Development says the social media company allowed housing-related ads to exclude or target people based on “ethnic affinities,” a practice that violates fair housing law.
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The acting director of the troubled department says a corrective action plan will be sent to the Department of Finance, which began the audit last year after public anger over long wait times and problems with the Motor Voter registration program.
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The MI-TIME system, which allows customers to virtually get in line, was pulled in February after giving inaccurate wait times. It has since been relaunched in four branch offices in an effort to perfect the system.
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