Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Under the recently signed law, tribal courts have jurisdiction over electronic communications originating from the reservation.
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In Pennsylvania’s smaller townships, social media is filling the gap between the government and citizens.
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With a growing number of Americans relying on social media for daily news, Facebook has said it will prioritize local stories for users.
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For public agencies that use Facebook as a constituent engagement tool, these steps make it possible to reap the benefits of the ever-changing social media site.
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Blocking constituents from engaging in social media conversation has been a debated practice for some time, but now the American Civil Liberties Union is suing to stop it.
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Efforts to shake up the amount of commercial content on the popular social media platform are affecting government agencies that use it as a way to reach their constituents.
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Orlando's first innovation director, Matt Broffman, has identified 225 city services that could be Web-enabled and he's hiring an innovation team to get them online.
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It’s 2018. When are you finally going to create that full-time social media position?
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Georgia politicians are facing legal questions around whether or not they can delete comments and block users on public social media pages.
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Public IT leaders worry that the end of net neutrality will harm their constituents, and are searching for solutions.
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The new facilities will mean hundreds of temporary construction jobs for Prineville, Ore., a town still recovering from declines in the timber industry.
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Elected officials are more prevalent than ever on social media, and their presence raises all sorts of questions when it comes to public records laws.
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Chan Zuckerberg Initiative’s donation will help the group design a re-imagined integrated benefit enrollment service that will soon be piloted in select states.
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As podcasts grow in popularity, state and local government are finding their voices in the space.
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It’s not enough to just have social media — government must understand how to make the most of it.
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Despite discussing city business through her personal Facebook account, Commissioner Chloe Eudaly’s office maintains the posts are not subject to public records laws.
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People with hearing and sight disabilities using screen readers and other assistive tech must be able to access content on government websites, but getting and staying compliant is a challenge.
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Police understaffing and a considerable crime rate have driven some residents to social media to solve crimes, like burglary and auto theft. But officials warn the trend is not only dangerous, but could impact the prosecution of the criminals.
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