Government Experience Awards 2025 Winners Announced

September 24, 2025 – The Center for Digital Government (CDG) today announced the winners of the 2025 Government Experience Awards honoring the states, cities, counties, and agencies delivering more accessible, equitable, and engaging digital services. Now in its ninth year, the program highlights how governments are blending people-first service design with next-generation tools to better connect with residents. Winners will be celebrated at the GovX Summit on September 25, a virtual event highlighting innovation in public service.

“The Government Experience Awards highlight how agencies are moving forward with emerging technologies like AI while keeping accessibility front and center,” said Dustin Haisler, President of e.Republic. “This year’s winners show that innovation in government works best when it combines the right technologies with experiences that people can trust.”

This year’s awardees advanced digital service by rethinking how programs are designed and delivered — modernizing websites, expanding broadband access, and adopting tools such as generative AI, multilingual chatbots, single sign-on, live chat, and location-based services. Collectively, these efforts improved accessibility, personalization, and transparency, while strengthening the connection between government and the people they serve.
“We’ve talked for years about a no wrong door approach to government services,” Haisler said. “Today, technology is making that vision real. From AI to anticipatory experiences, agencies are showing that residents can access services in the way that works best for them, and still get an experience that is inclusive, equitable, and designed around their needs.”

The 2025 Government Experience Award winners are:

Overall State Government Experience Winners:
1^st Place – State of California
2^nd Place – State of Indiana
3^rd Place – State of Arkansas
4^th Place – State of Michigan
5^th Place – State of Hawai’i
5^th Place – State of New York

Outstanding Achievement:
State of Connecticut, State of Iowa, State of Mississippi, State of North Dakota, Commonwealth of Pennsylvania, State of South Dakota, State of Utah

Overall County Government Experience Winners:
1st Place – Wake County, N.C.
2nd Place – County of York, Va.
3rd Place – James City County, Va.
4th Place – Union County, N.C.
5th Place – Chesterfield County, Va.

Outstanding Achievement
Calvert County, Md.; Charlotte County, Fla.; Cook County, Ill.; Hennepin County, Minn.; Saint Louis County, Mo.; County of San Diego, Calif.; Stafford County, Va.

Overall City Government Experience Winners:
1st Place – City and County of Denver, Colo.
2nd Place – City of Chandler, Ariz.
3rd Place – City of Alexandria, Va.
4th Place – City of Phoenix, Ariz.
5th Place – City of Lexington-Fayette County, Ky.

Outstanding Achievement
City of Bellevue, Wash.; City of Boston, Mass.; City of Grand Prairie, Texas; City of Los Angeles, Calif., City of Seattle, Wash.; City of Virginia Beach, Va.

Read more Overall Award winners in-depth coverage here

Project Experience Awards

In addition to the overall Government Experience Awards, CDG also presents Project Awards (which have a single focus area). Government departments, agencies, and special districts across the country submit nominations describing their digital projects designed to make it easier for residents to interact with government.

In total, 41 governments were recognized for their dedication, creativity, and focus on better government. These Project Awards highlight innovative work across cities, counties, states, and special districts, reflecting the commitment of public servants nationwide. Congratulations!

Project City Government Experience Winners

• City of Chandler, AZ - Court Convenience Reimagined: AI Self-Service for Municipal Courts, 24/7
• City of Detroit, MI - DDOT.info
• City of Los Angeles Harbor Department (Port of Los Angeles) - AI Security Operations Cyber Resilience Center
• City of Mesa, AZ - Mesa Youth Climate Action Fund
• City of Midland, TX - Council Operational Dashboard
• NYC Mayor's Public Engagement Unit & Office for Economic Opportunity - Benefit Access Integration Model: Bridging Digital Tools with Human Support
• City of Philadelphia, PA - Permit Navigator
• City of San Diego, CA - SD Access 4 All: Digital Navigator Program
• City of Santa Rosa, CA - Advanced Weather Analysis and Reporting Engine (A.W.A.R.E.)
• City of Seattle Winter Weather Response Map
• Salt Lake City, UT - Tenant Resource Center

Project County Government Experience Winners

• County of Alameda, CA - Transforming Talent Management in Alameda County
• Broward Chesterfield County, VA - Transforming Public Search with AI-Powered Information Access
• Cook County, IL - Sheriff's Office Record Management System
• Hennepin County, MN - Emergency Management Specific Public Warning Alerts: Innovative Methods to Increase Resident Safety
• Los Angeles County Registrar-Recorder/County Clerk - Robotic Process Automation (RPA) to Streamline Recorder and Election Support
• City of Indianapolis - Marion County, IN - Marion County Youth Services Center - Digital Experience Transformation
• Orange County, NY - Public Safety Records Management System - Shared Platform Implementation
• Palm Beach County, FL - ePZB SolarApp+ Permit Application
• Prince William County, VA - Demographics Hub
• County of Roanoke, VA - Citizen Connect Permits Web Application Solution
• County of San Diego, CA - Public Health Center Online Appointment System
• County of Santa Clara, CA - Hospital Websites - Medical Provider Finder | AI Image Enhancement
• Union County, NC – Sprout - Web Chat Tool

 Project State Government Experience Winners

• State of Arizona - Next Generation 9-1-1 Successful Implementation Across Greater Arizona
• State of California - California Recovery Portal - LA Fires
• State of Georgia - L.E.M.S. - Legal Evidence Management System
• State of Idaho - VoteIdaho.gov: Simplifying Elections for Every Idahoan
• State of Illinois - Move Over Illinois! - Real-time Emergency Alerts Mapping and Navigation
• State of Iowa - GovConnectIowa: Modernizing State Services Through Innovation and Accessibility
• State of Maine - Maine Online Open-Source Education (MOOSE) Platform
• Commonwealth of Massachusetts - RMV Virtual Assistant: Applying a Human-Centered Approach to GenAI
• State of Minnesota - Minnesota Department of Public Safety Website Rebuild
• State of New Mexico – Unified Portal and Consolidated Customer Service Center
• State of New York – Improving Access to WIC Benefits
• State of Ohio - It Takes a Village: Bringing the Best of AI and Human Oversight Together for a Defense-In-Depth Approach to Fraud Prevention
• State of Oklahoma - Miles - AI Virtual Assistant
• State of Utah - Utah Public Safety Portal
• State of Virginia - Drug Overdose Data Hub: Dashboards Empowering Prevention and Response
• State of Wisconsin - Digital Professional Credentials for Apple and Google Wallet

Special District Experience Winner

• Great Lakes Water Authority - Innovative & Transformational Enterprise Asset Management System Implementation

This year’s recognition will come to life at the GovX Summit, a 90-minute virtual gathering on September 25. The event will feature a live panel with representatives from the State of California, Denver, and Wake County, moderated by Haisler, offering attendees a chance to hear firsthand how leading governments are shaping digital services for the future.

CDG extends its gratitude to our corporate members for underwriting the 2025 Government Experience Awards, including Accela, Amazon Web Services, Armis, CGI, Cisco, EY, Fortinet, Genesys, Granicus/Carahsoft, HP/AMD, Red Hat, SAP, SHI Public Sector, Smartsheet, Socure, Tanium, Tyler Technologies, UiPath, Verizon Enterprise Solutions, Warshall and Zscaler Public Sector.

As part of the quantitative scoring process, CDG also leveraged ScanGov, an open-source evaluation tool that monitors the performance and health of official government websites, mobile platforms, and social media channels.

About the Center for Digital Government
The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media, data and events company focused exclusively on state and local government and education.

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Contact:
Janet Grenslitt, Director of Surveys and Awards
e.Republic | Center for Digital Government
jgrenslitt@centerdigitalgov.com
916‐932-1363