Human services agencies that go digital can become more proactive and citizen-centered.
What does the future of public service delivery look like? For starters, personalization will be combined with the 24/7 access that technology allows — and digital platforms will bring new collaboration. The following infographic is derived from Accenture's 2015 Technology Vision report, which maps out five key trends: the Internet of Me, Outcome Economy, Platform (R)evolution, Intelligent Enterprise and Workforce Reimagined. Click infographic to enlarge.