In a statement released Monday night, the Social Security Administration said the agency will still provide services online and local offices will make exceptions for in-person service “for specific dire need situations.” These situations include:
“This decision protects the population we serve — older Americans and people with underlying medical conditions — and our employees during the coronavirus (COVID-19) pandemic,” the statement says.
Social Security officials will try to contact people who already have an appointment to reschedule for a telephone appointment, the statement says. Although the call could come from a private number, Social Security workers will not demand any form of payment or issue any threats, the statement says.
People who cannot get service online or over the phone should call 1-800-772-1213 (TTY 1-800-325-0778). A list of automated phone services is online.
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