Scranton plans to convert all of its City Hall internal processes, which are currently paper-based in many instances, to a far more modern digital operating platform, officials said this week.
(TNS) — Scranton plans to convert
The city also will seek to use federal funds to defray costs.
The Act 47 funds would pay for a business analyst or technical support, said city Business Administrator
Technical support for the antiquated system expires at the end of this year and "there has been no significant investment in process improvement and technology for many years," according to a description in the city's capital budget.
The change to digital would include creating "unified master data," or a single source of all data for all departments and service partners to help ensure accurate residential information on taxes, fees, quality-of-life and other communications, the budget says. The city's website also would be upgraded to facilitate remote services, including making basic information on city finances readily available, Deeley said.
"I think it's a long time coming," city Council President
The DCED hearing on the Act 47 grant will be held today at
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