The city of Irving wanted to upgrade their existing systems to take advantage of new hardware technology and enhanced functionality. This comprehensive system includes new Computer Aided Dispatch ("CAD"), Records Management ("RMS"), and Correction Management ("CMS") systems to support law enforcement operations for years to come.
The new CAD system will serve the city's police department and will allow dispatchers to respond to and manage citizens' requests for emergency services more efficiently. The new CAD system operates on fully distributed Microsoft Windows workstations, providing server-independent processing of all critical CAD functions and a reliable configuration approaching 100 percent system availability.
The comprehensive RMS consolidates and automates records processing for the city's police department and the CMS provides correctional administrators the ability to track the status of inmates and manage jail housing for the city's 200-bed jail.
Integral to the city's public safety system is an Integrated Justice Solution, which interfaces with existing city and county systems. Through the Integrated Justice Solution, the city of Irving will transfer subject information of adult and juvenile offenders to Dallas County. Using emerging law enforcement XML standards, the flexibility of the new system's web-based user interface allows for enhanced interoperability between city and county systems in the future.
In addition, a comprehensive mobile communications component that includes automated report writing and mobile mapping will be installed in the department's 150 vehicles. Officers will enter and access their accident and case reports while in the field, increasing the speed and accuracy of incident reporting and allowing officers to spend more time in the community. On the mobile map located in the police vehicle, an icon appears on the map when a call for service is dispatched from the communications center, highlighting the location of the incident, surrounding incidents and units in the area.
