"We're making travel more efficient and secure by offering a convenient redress process," said Homeland Security Secretary Michael Chertoff. "This is a win-win program. Eliminating false-positives makes the travel experience more pleasant for legitimate visitors, and it frees up our front-line personnel to apply even greater scrutiny of those individuals who truly present safety and security risks."
DHS TRIP provides a way for legitimate travelers to address situations where individuals believe they have been incorrectly delayed, denied boarding, identified for additional screening, or have otherwise experienced difficulties when seeking entry into the country. The program also facilitates redress information sharing among the department's component agencies and creates internal performance measures to monitor progress.
