TSA Designates New Standard for Performance Information Management System

The Transportation Security Administration (TSA) has designated the MicroStrategy-based Performance Information Management System (PIMS) as its aviation operations standard. This distinction allows TSA to leverage best practice performance standards using PIMS. PIMS is the TSA business intelligence system used to analyze and disseminate intelligence and information about threat-reduction programs to counter potential threats to people, cargo and commerce across the TSA.

PIMS collects, analyzes and reports passenger and baggage screening data and provides operational performance metrics, such as wait times at selected airports and screening equipment utilization. PIMS is also used to analyze payroll data, TSA staff utilization, and passenger complaints and compliments.

TSA uses PIMS to run over 1,000,000 reports per year across its user base of 12,000 employees. TSA headquarters and field executive employees use PIMS to streamline operations as well as validate security trends, uncover potential threats and resolve issues.

PIMS is the source of the Management Objectives Report (MOR) scorecard, and is used by executives within TSA to monitor performance and adherence to goals for every airport in the nation. The inception and implementation of this scorecard has resulted in an estimated savings/cost avoidance of $100 million for TSA in FY07/FY08.