The Department of Emergency Services, 9-1-1 Communications Center for the County of York, Pa., has signed a contract with New World Systems for the company to install a computer aided dispatch system in the county's 9-1-1 dispatch center.
The county's dispatching operations are currently manual, requiring dispatchers to write out calls for service and the additional information associated with the call. New World will provide the county with a computer aided dispatch (CAD) system, automating processes from dispatching appropriate units to ensuring the right equipment arrives at the scene to decrease response times and enhance service.
The computer aided dispatch system will help 98 communications personnel, 20 police departments, 68 fire departments and 35 EMS companies enhance services to approximately 400,000 citizens and respond to 300,000-plus calls for service a year in the county.
New World's Mobile Computing will also enhance communication between CAD and officers in the field. Officers will be able to view CAD information on the mobile computing terminal in the unit, such as all calls for service, priorities, units assigned to specific calls, details about the incident, which is one of the key features the agency is anxious to implement.
Developed in-house using Microsoft technology, including industry standard Windows 2000 Server and SQL Server 2000, New World's software solution will be an easy transition for all the agencies in the county.
"The goal is to improve agency processes, increase officer and community safety, and enhance services to our citizens, and New World's software will help us accomplish this," Eric Bistline, York County, Pa., Executive Director.
