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Zurich, Switzerland, Integrates Emergency Dispatch Operations

$2.9 million contract will join city police, fire and emergency medical services into one location

The City of Zurich, Switzerland, has selected Intergraph Public Safety to combine its two emergency dispatching centers into one central communications center. The new center will join city police, fire and emergency medical services (EMS) into one location thus increasing operational efficiencies. The contract award is valued at over $2.9 million.

Intergraph Public Safety will implement its computer aided dispatch (CAD) system, giving dispatchers instant, visual information. Dispatchers will be able to see emergency vehicles and the events they are responding to on a map that updates automatically on their computer screens. In addition to CAD, a new video and voice communications system and broadband network will be installed. The new integrated solution will also allow for interoperability between Intergraph systems already operational at the Canton Police of Zurich and the City Police of Winterthur.

"After an intensive analysis of qualified bid submissions and a thorough demonstration of the proposed system, the City of Zurich selected Intergraph for its user-friendly, state-of-the-art software," said Ms. Heidi Daniels, project leader of Schutz & Rettung, Zurich. "The large-scale integration of the Geographic Information System (GIS) component, and the ability to have one fully integrated system for three organizations convinced us to choose the Intergraph solution."