Business Insider checked in with some of the company’s drivers to see how they felt about the new policy. While some expressed that they felt it wasn’t enough and that riders could easily get around it (by, say, starting a new account or having someone else with good ratings book the ride), most applauded the effort as a step in the right direction and an acknowledgment that drivers’ safety and comfort is important to the company.
“Drivers have to maintain a certain score, so why shouldn't the riders have to do the exact same?” said one driver from North Carolina.
Said a Los Angeles driver: “A lot of passengers act like there are no repercussions to the way that they behave in my car. I think that if they knew that a low enough rating would get them banned it might help.”
