IE 11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

New Britain, Conn., Works to Recover from Cyber Attack

City officials are trying to determine the full extent of systems impacted by a ransomware attack, which paralyzed phone and computer systems in multiple departments beginning early Wednesday.

A hand about to tap on the word "attack" in orange hidden among lines of blue code. Black background.
(TNS) — City officials are still trying to determine the full extent of the systems impacted by a recent ransomware attack, which paralyzed phone and computer systems in multiple departments beginning early Wednesday.

While officials say safety operations weren't impacted, many other systems remain offline, with the phone to the mayor's office going to a rapid busy signal as late of Friday.

Mayor Bobby Sanchez said in a statement Friday he hopes systems will be brought back online through the weekend and coming week. The scope of the network infrastructure impacted is still unknown, Sanchez said, and it's uncertain how much data has been taken and needs to be recovered.

He noted the Connecticut Department of Emergency Services and Public Protection, the FBI and independent cybersecurity experts all were assisting with the recovery efforts and investigating the cause of the attack.

"As part of this ongoing investigation, we are working to determine which portions of the city's network infrastructure were impacted," Sanchez stated. "That process takes time, and I want to thank our collective team for working 24/7 to ensure that it is done carefully and correctly. Based on current assessments, we anticipate beginning to bring certain systems back online this weekend, with continued progress thereafter.

"The city takes this matter extremely seriously. We are working closely with state and federal authorities and cybersecurity professionals to secure our systems, protect information, and ensure a full and responsible recovery."

There will be no disruption of emergency services during the process, Sanchez said, adding he will continue to provide more updates as the investigation continues.

© 2026 the New Haven Register (New Haven, Conn.). Distributed by Tribune Content Agency, LLC.