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State and local governments are increasingly turning to multicloud environments for flexibility and innovation, but these benefits bring new security challenges. To protect sensitive data and systems, a modern, multifaceted approach using AI-driven tools and Zero Trust strategies is essential for addressing the risks of complex cloud architectures.

In what NASCIO called a historic first, digital government services tied cybersecurity for No. 1 this year.

Covered California delivers health insurance to state residents via the exchange it created in 2012. In 2020, the agency’s consumer-facing platform, CalHEERS, struggled to keep up with a historic spike in enrollments during COVID-19. This forced agency CIO Kevin Cornish to act quickly and decisively. In this Q&A, Cornish explains how the cloud has made his agency’s IT system more responsive and resilient.

DuPage County's seamless dispatch system boosts 911 response efficiency, integrating 62 agencies for faster, coordinated emergency services.

A report on trends in the public sector reveals state and local government IT departments are looking to implement ITIL best practices and ITIL-aligned tools to better serve citizens.

The state used AI/ML-driven identity verification software to fight fraud and deliver nearly $1 billion in post-COVID-19 mortgage relief.

The emerging state of AI-focused legislation, two primary challenges AI presents, and controls that help agencies achieve legislative compliance.

Modern identity technology strengthens fraud protection for the state’s online motor vehicle portal and saves residents a projected 157,000 hours of friction annually.

Learn how the convergence of self-service and automation in public-sector IT enhances efficiency for government agencies — streamlining access to services, freeing up resources and fostering innovation.

New research shows reliance on outdated identity verification methods.

Contact centers are essential to creating a satisfying customer experience (CX) for government agencies and their constituents. In this Government Technology Q&A, Jerry Dotson, vice president of public sector, Avaya Government Solutions, explains how the right CX platform lets government organizations implement new contact center technologies easily and efficiently.

Other forms of digital ID will also be important for serving constituents online and preventing fraud.

The public sector faces some unique challenges when it comes to IT management. Here’s what government IT organizations are doing to tackle problems and deliver a great user experience.

It’s time for state and local governments to move fast and embrace change. To overcome challenges with legacy systems, public sector IT leaders must foster a culture of innovation, implement flexible cloud solutions, and improve the way they deliver services to their constituents.

Upgrading your ITSM tool can boost efficiencies, save money and result in better service delivery for end users.

A study found public-sector IT struggles with automation and ITIL. Learn how to tackle these challenges and gain insights into what other public-sector IT leaders are doing to solve these problems.

State and local governments face ongoing workforce challenges, including budget constraints and difficulty competing with the private sector. Often, antiquated technology and outdated processes make it even harder to attract and retain new employees.

To optimize business systems and deliver value to taxpayers, governments should focus on a modular strategy that allows them to stack solutions and applications that work together seamlessly — without having to overhaul all their business systems at once.