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Process digital twins address myriad mission challenges by helping organizations quickly understand and correct process inefficiencies and other issues. State and local government leaders can get a head start on their process improvement initiatives by engaging with strategic partners that have proven technologies and processes in place for successful execution of process mining and process digital twins.

Read how local governments use enterprise service management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.

End-to-end procurement is a complex set of processes with many moving parts. Advanced process mining solutions provide an X-ray of end-to-end procurement processes and then enable organizations to standardize, streamline, optimize and automate those processes. By drawing on the insights that process mining provides, organizations can create greater value across the entire procurement chain.

From food insecurity to school violence to early-onset mental health conditions, K-12 students face many challenges inside and outside the classroom that can hinder their academic success. Schools increasingly provide services to help children with these challenges, and government leaders have started funding these services through legislation.

Social services agencies can develop more effective and integrated services through a modern cloud-based case management system, but they need to establish a strong data-driven culture to truly innovate for their constituents. Read this issue brief to learn how to make data accessible, promote data-driven decision-making to staff and raise critical questions to further enhance services.

Disparate solutions and systems prevent state and local governments from giving their constituents the Amazon-like experience that they want with public services. That's why an enterprise approach, which allows organizations to connect different components for a new technological foundation, holds so much promise for agencies. Read this new thought leadership paper for all the details on the enterprise approach and how it can revolutionize the way your agency serves residents.

Kevin Flanagan, associate vice president for government and higher education sales at Hyland, discusses how digital services can help agencies address emerging workforce challenges and enhance constituent engagement.

With nearly two job openings for every person, both private- and public-sector organizations are facing stiff competition for talent.

After briefly stirring into life as COVID-19 restrictions were lifted, companies and entire economies are again stepping on the brakes as they brace for yet another “current situation.”

Higher education institutions face unprecedented challenges. Undergraduate enrollments nationwide fell by more than 1 million students following the pandemic.

On this week's episode, John Campbell and Stacia Nowinski-Castro from Optum explore the promise modularity holds in helping agencies modernize, when it comes to Medicaid as well as procurement and other concerns.

The goal is true and lasting business transformation and an underlying opportunity to build your people culture.

The investment needed to improve and repair public physical transportation infrastructure for things like roads, bridges, and highways is critical, but did you know it’s equally as important to do the same for our digital transportation infrastructure? Ciena’s Daniele Loffreda details why the time is now for DOTs to improve their digital infrastructure and the winning formula to follow.

Now is a more important time than ever for state and local governments to double down on cyber resilience to make sure they have the systems in place to both protect organizational data AND react in the event of a cyber attack.

Since the cybersecurity sector first emerged, network defenders have been locked in a perpetual arms race with their adversaries. This translates into a continuous quest for more security solutions.

State and local government (SLG) organizations are null that impact and disrupt citizen services.

By now, you’ve probably already heard plenty about data in intelligent transportation. By their very nature, technologies that support intelligent transportation programs capture massive amounts of data.

Core government business processes often run on enterprise resource planning (ERP) systems that are years or even decades old. To make data-based decisions about migration and reduce risk, forward-looking state and local governments are adopting process mining solutions to analyze ERP business systems such as finance and procurement, human capital management, customer relationship management, IT services management and supplier management.