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The impact and rate of cyber attacks on government and critical infrastructure IT systems have accelerated over the past several years.

Optum’s John Campbell discusses current challenges for state governments managing avoidable claim denials, the impact on Medicaid providers, and practical strategies for states to proactively improve the process.

A zero-trust approach lets users safely open any email attachment, even if it contains malware.

HP Sure Click Enterprise isolates and protects government agencies from undetectable threats.

Learn how local governments are using self-service to reduce the drain on IT resources, improve communication and provide a better digital experience for citizens.

As the world continues to face unprecedented challenges, constituents look to their governments for help.

For state and local government IT leaders, cloud is no longer an option or a “nice to have” but rather an integral part of any large-scale overhaul of an agency’s IT systems and platforms.

On this week's episode, Optum's Mylynn Tufte and Meta Kreiner discuss with the ICYMI crew how upcoming changes in federal quality measures for Medicaid and CHIP will impact state governments.

How a cloud-based platform is simplifying IT operations and improving the constituent experience.

Process digital twins address myriad mission challenges by helping organizations quickly understand and correct process inefficiencies and other issues. State and local government leaders can get a head start on their process improvement initiatives by engaging with strategic partners that have proven technologies and processes in place for successful execution of process mining and process digital twins.

Read how local governments use enterprise service management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.

End-to-end procurement is a complex set of processes with many moving parts. Advanced process mining solutions provide an X-ray of end-to-end procurement processes and then enable organizations to standardize, streamline, optimize and automate those processes. By drawing on the insights that process mining provides, organizations can create greater value across the entire procurement chain.

From food insecurity to school violence to early-onset mental health conditions, K-12 students face many challenges inside and outside the classroom that can hinder their academic success. Schools increasingly provide services to help children with these challenges, and government leaders have started funding these services through legislation.

Social services agencies can develop more effective and integrated services through a modern cloud-based case management system, but they need to establish a strong data-driven culture to truly innovate for their constituents. Read this issue brief to learn how to make data accessible, promote data-driven decision-making to staff and raise critical questions to further enhance services.

Disparate solutions and systems prevent state and local governments from giving their constituents the Amazon-like experience that they want with public services. That's why an enterprise approach, which allows organizations to connect different components for a new technological foundation, holds so much promise for agencies. Read this new thought leadership paper for all the details on the enterprise approach and how it can revolutionize the way your agency serves residents.

Kevin Flanagan, associate vice president for government and higher education sales at Hyland, discusses how digital services can help agencies address emerging workforce challenges and enhance constituent engagement.

With nearly two job openings for every person, both private- and public-sector organizations are facing stiff competition for talent.

After briefly stirring into life as COVID-19 restrictions were lifted, companies and entire economies are again stepping on the brakes as they brace for yet another “current situation.”