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How Oklahoma doubled enrollment with strategic SMS.

It’s the great debate: Is it better to build what you need in-house or to pay for an out-of-the-box solution for a third-party vendor?

OVERVIEW

OVERVIEW

These jurisdictions are creating self-service portals and automating common processes.

Mature ITSM helps agencies manage increasing complexity, growing workloads and rising user expectations.

OVERVIEW

Rising construction costs. Tighter schedules. Greater scrutiny from stakeholders.

This March, New York City Mayor Eric Adams took a bold step toward street safety, announcing plans to quadruple the city's red-light cameras from 150 to 600 locations. This expansion, part of the nation's largest automated enforcement network, exemplifies a fundamental shift in how cities approach traffic safety, embracing AI-powered technologies to create smarter, safer streets.

State and local governments have always managed diverse, high-visibility projects with the expectation of delivering measurable outcomes with public funds. Now these agencies are under increased scrutiny to prove their efficiency and transparency.

How does your organization stack up in digital modernization?

Enabling agencies to rapidly and easily integrate systems, people and processes.

How integration platform as a service enables digital transformation.

After years of advocating for legislative change, San Francisco has become the first California city to launch a speed safety program. This milestone comes at a critical time as traffic-related deaths in the city reached a troubling high of 41 fatalities in 2024 — the highest number of traffic deaths in almost two decades.

Governments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures.

In today’s digital-first era, state and local governments are delivering more services online than ever before. Agency websites are no longer static pages — they are constituent-facing platforms that power transactions, manage personal data and connect to complex back-end systems.

Citizens expect government services that are accessible, personalized and responsive across multiple channels. InterVision’s ConnectIV CX™, powered by Amazon Connect, is a next-generation contact center platform that modernizes service delivery, improves operational efficiency, and strengthens trust between agencies and the communities they serve.