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SponsoredWhat happens when a state agency decides it’s done with the “wild west” of project requests, siloed service management and email-based workflows? The answer is enterprise service management. -
SponsoredEffective AI for local governments works best when embedded into existing workflows. Between 20-30 percent of first-cycle submissions fail basic completeness checks, delaying projects before review even begins. AI-powered validation at submission catches these issues up front, freeing staff for real work.
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SponsoredMission alignment, or matching technologies to real-world priorities, can support progress beyond experimentation. A three-pronged approach focused on current challenges, promising AI benefits and proven technology best practices can move agencies toward AI alignment.
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SponsoredBy deploying an AI-powered digital agent, Jackson County, Mo., is reducing call volumes, expanding 24/7 access to information and freeing staff to focus on more complex resident needs.
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SponsoredHow state and local government CIOs are expanding service management beyond the help desk to transform HR, facilities and finance.
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SponsoredAs emerging technologies reshape government operations, agencies are turning to cross-skilling to build a more adaptable workforce and close critical talent gaps.
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SponsoredThe DOJ’s new ADA Title II rule requires accessible government websites and apps. These nine steps help public agencies understand deadlines, prioritize fixes and build a sustainable accessibility plan.
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SponsoredA Florida fire district used AI-driven rental monitoring to uncover thousands of unregistered vacation homes, which improved safety compliance, reduced incidents and generated millions of dollars to support emergency services.
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SponsoredResidents now expect to pay government fees as easily as they pay a utility bill or use a banking app. Modern online payment systems are no longer just a convenience — they’re essential to operational efficiency, transparency and public trust.
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SponsoredGovernment IT leaders share how improving ITSM maturity can lay the groundwork for automation, enterprisewide digital transformation and AI adoption.
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SponsoredH.R. 1 brings complex requirements and funding changes for SNAP, rural health and verification. Discover how a unified data strategy turns these mandates into opportunities.
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SponsoredOregon Corrections replaced fragmented outreach with a modern, data-driven engagement platform to deliver timely updates and targeted communication. Early results show stronger transparency, higher staff engagement and improved public trust through reliable digital channels.
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SponsoredFacing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.
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SponsoredBy shifting from agency silos to citizen needs, Franklin County, Ohio, created a simpler, more intuitive way to access government services.
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Sponsored“Lots of data, not much insight” is the foundational challenge for many agencies’ plan review operations. Facing construction delays and council questions, leadership needs modern, real-time performance data to pre-empt issues.
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SponsoredThe Evolving Role of the CISO in State and Local Government
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SponsoredHow Capistrano Unified School District traded frustrating spreadsheets for real productivity.
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