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    After years of advocating for legislative change, San Francisco has become the first California city to launch a speed safety program. This milestone comes at a critical time as traffic-related deaths in the city reached a troubling high of 41 fatalities in 2024 — the highest number of traffic deaths in almost two decades.
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    Governments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures.
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    The federal government has invested in countless technology tools designed to help streamline its digital operations. Now we need systems to deliver the right tools to the right IT professionals and ensure those tools create new efficiencies instead of redundancies or information silos.
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    Overseeing everything from state finances and human resources to property, real estate management and construction services, OMES is the backbone of Oklahoma. Spearheading a “whole-of-state” approach to essential services, OMES strives to increase efficiency, reduce financial and administrative overheads, and eliminate the duplication of effort, making it easier for the state’s agencies and affiliates to focus on their core missions.
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    Now that November is behind us, let’s reflect on the important lessons from CISA’s Critical Infrastructure Security and Resilience Month. This year’s theme — Resolve to be Resilient — reminded us that, as critical infrastructure, state and local agencies must prepare and invest now for the disruptions of tomorrow.
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    The best education technology providers deliver crucial content and instruction to learners of all ages. The following five EdTech leaders reveal thoughtful, strategic ways to grow individuals’ skills and assist teachers.
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    Government technology solutions and services should empower state and local agencies to strengthen the communities they serve.
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    StateRAMP lays groundwork for standardizing cloud security controls
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    Accurate identity verification is foundational to expanding government digital services.
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    How AI-enhanced observability empowers government IT teams to streamline management in hybrid environments.
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    Legacy VPNs, once a cornerstone of secure network access, have now become cybersecurity vulnerabilities. Learn why Zero Trust Network Access is the modern solution for secure, high-performance remote access, improving user experience while eliminating risks associated with VPNs.
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    State and local governments, along with educational institutions, are increasingly adopting AI to harness data for improved decision-making and services. AI's potential, driven by cloud computing and data strategies, is vast—from enhancing public safety to personalizing education. Success hinges on shifting from exploration to implementation, as organizations develop enterprise strategies that integrate AI and cloud technologies.
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    Public-sector IT departments embarking on modernization efforts can follow these tips to overcome common challenges like resource restraints and staffing issues.
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    State and local governments are increasingly turning to multicloud environments for flexibility and innovation, but these benefits bring new security challenges. To protect sensitive data and systems, a modern, multifaceted approach using AI-driven tools and Zero Trust strategies is essential for addressing the risks of complex cloud architectures.
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    In what NASCIO called a historic first, digital government services tied cybersecurity for No. 1 this year.
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    Covered California delivers health insurance to state residents via the exchange it created in 2012. In 2020, the agency’s consumer-facing platform, CalHEERS, struggled to keep up with a historic spike in enrollments during COVID-19. This forced agency CIO Kevin Cornish to act quickly and decisively. In this Q&A, Cornish explains how the cloud has made his agency’s IT system more responsive and resilient.
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    DuPage County's seamless dispatch system boosts 911 response efficiency, integrating 62 agencies for faster, coordinated emergency services.
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    A report on trends in the public sector reveals state and local government IT departments are looking to implement ITIL best practices and ITIL-aligned tools to better serve citizens.
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    The state used AI/ML-driven identity verification software to fight fraud and deliver nearly $1 billion in post-COVID-19 mortgage relief.
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    The emerging state of AI-focused legislation, two primary challenges AI presents, and controls that help agencies achieve legislative compliance.
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    Modern identity technology strengthens fraud protection for the state’s online motor vehicle portal and saves residents a projected 157,000 hours of friction annually.
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