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Governments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures.

In today’s digital-first era, state and local governments are delivering more services online than ever before. Agency websites are no longer static pages — they are constituent-facing platforms that power transactions, manage personal data and connect to complex back-end systems.

Citizens expect government services that are accessible, personalized and responsive across multiple channels. InterVision’s ConnectIV CX™, powered by Amazon Connect, is a next-generation contact center platform that modernizes service delivery, improves operational efficiency, and strengthens trust between agencies and the communities they serve.

Federal agencies can fight fraud at scale with AI-driven identity verification: a new era of trust, speed and accuracy for government programs.

How local governments are putting Enterprise Service Management to work.

Pinellas County is a sun-kissed paradise along Florida’s Gulf Coast with white sand beaches, crystal clear waters and a laid-back lifestyle. But county officials were stuck in a world of paper-heavy board meetings, slow approvals and inefficient workflows. Using Granicus’ Operations Cloud, they streamlined their operations, reduced approval times and eliminated unnecessary paperwork to serve the community better.

As state government pension programs transition into the digital era, the conveniences of technology bring with them a new and alarming challenge — the prevalence of digital identity fraud.

The need to update digital infrastructure is more urgent than ever. To improve cybersecurity, meet residents’ evolving expectations, and alleviate workforce pressures, local governments must have modern, efficient systems.

The future of digital government promises convenience, simplicity and speed — but only if we modernize applications and security today.

How enterprise service management improves efficiency, experience and responsiveness.

Spatial infrastructure allows governments to take their geospatial data out of silos and optimize it for practical use.

Cyber attacks pose a threat to all levels of government, but they can be especially disruptive to local government organizations.

A new Florida law allowed counties to publish public notices on publicly accessible websites. null jumped at the opportunity, streamlining its notice practice to improve citizen accessibility while reducing government costs.

Socure identified and stopped a surge in fraudulent activity targeting the retail banking and credit card operations of large financial institutions with stolen Massachusetts identities. We have strong evidence to believe that a China-based actor is behind this attack.

AI systems possess enormous potential for tremendous good and tremendous harm.

Building a strong foundation for digital transformation.

Aurora’s journey highlights how innovative digital solutions can bridge the gap between city officials and their communities. Using the communications capabilities provided under Service Cloud, Aurora not only amplified its engagement but also laid the groundwork for a more connected and responsive city government.