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Rising construction costs. Tighter schedules. Greater scrutiny from stakeholders.

This March, New York City Mayor Eric Adams took a bold step toward street safety, announcing plans to quadruple the city's red-light cameras from 150 to 600 locations. This expansion, part of the nation's largest automated enforcement network, exemplifies a fundamental shift in how cities approach traffic safety, embracing AI-powered technologies to create smarter, safer streets.

State and local governments have always managed diverse, high-visibility projects with the expectation of delivering measurable outcomes with public funds. Now these agencies are under increased scrutiny to prove their efficiency and transparency.

How does your organization stack up in digital modernization?

Enabling agencies to rapidly and easily integrate systems, people and processes.

How integration platform as a service enables digital transformation.

After years of advocating for legislative change, San Francisco has become the first California city to launch a speed safety program. This milestone comes at a critical time as traffic-related deaths in the city reached a troubling high of 41 fatalities in 2024 — the highest number of traffic deaths in almost two decades.

Governments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures.

In today’s digital-first era, state and local governments are delivering more services online than ever before. Agency websites are no longer static pages — they are constituent-facing platforms that power transactions, manage personal data and connect to complex back-end systems.

Citizens expect government services that are accessible, personalized and responsive across multiple channels. InterVision’s ConnectIV CX™, powered by Amazon Connect, is a next-generation contact center platform that modernizes service delivery, improves operational efficiency, and strengthens trust between agencies and the communities they serve.

Federal agencies can fight fraud at scale with AI-driven identity verification: a new era of trust, speed and accuracy for government programs.

How local governments are putting Enterprise Service Management to work.

Pinellas County is a sun-kissed paradise along Florida’s Gulf Coast with white sand beaches, crystal clear waters and a laid-back lifestyle. But county officials were stuck in a world of paper-heavy board meetings, slow approvals and inefficient workflows. Using Granicus’ Operations Cloud, they streamlined their operations, reduced approval times and eliminated unnecessary paperwork to serve the community better.

As state government pension programs transition into the digital era, the conveniences of technology bring with them a new and alarming challenge — the prevalence of digital identity fraud.

The need to update digital infrastructure is more urgent than ever. To improve cybersecurity, meet residents’ evolving expectations, and alleviate workforce pressures, local governments must have modern, efficient systems.

The future of digital government promises convenience, simplicity and speed — but only if we modernize applications and security today.

How enterprise service management improves efficiency, experience and responsiveness.