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Louisiana’s most populous city is the latest government to have an AI agent answer 311 calls instead of a human. The shift will happen in coming months; the AI has been trained on three years of 311 calls.
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Modern solutions can liberate local government clerks from hours of transcribing to compile meeting minutes. One such tool, from HeyGov, generates drafts from digital files, which can then be fine-tuned.
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The new online platform brings together previously disparate center-based care resources in one searchable map. It features data on roughly 10,000 child-care providers. Filters include location and cost.
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Plus, Vermont is the latest state actively seeking resident input on its digital equity planning, Hawaii's state digital equity leader is honored by a pair of new awards, and more.
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The San Diego County Board of Supervisors has approved funds for an app that will allow outreach workers, paramedics, law enforcement officers and others to match homeless people with available shelter.
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The Washington, D.C., Department of Corrections has implemented a pilot program to help individuals who are incarcerated gain access to cloud certifications that will help ensure they earn living wages upon their release.
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By the end of the year, New York is poised to join nine states and nearly 20 others that right now offer mobile driver's licenses to their residents. The project is currently in the development phase.
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To celebrate the 20th anniversary of New York City’s 311 service launch, the city released a State of NYC311 report detailing important statistics as well as some of the most outrageous requests received.
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Utah's Chief Innovation Officer Rich Saunders discusses the keys to success the state has found for improving customers' digital government experience, as well as what innovations are coming in this space.
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Plus, more about Kansas' $15 million of federal funding for digital equity; U.S. senators reintroduce digital equity legislation, $180 for digital equity heading to libraries, and more.
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Mayor Ben Walsh’s administration has proposed using federal stimulus money to build a city-owned wireless network offering 100-megabit broadband service to some of the city’s poorest neighborhoods.
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The FBI and third-party specialists are working to determine the contents of the released city data. Officials said the Feb. 8 ransomware attack was perpetrated by the threat actor group Play.
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An official from the U.S. Treasury Department says that 20 other states have applied for similar funding, and more announcements are coming, “to the tune of hundreds of millions of dollars.”
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A recent study found that formality in government communications increases engagement, but does this idea contradict the best practice of using plain language to make government more accessible?
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The state of Indiana is working to improve its workforce through a collaborative effort that spans across the public, nonprofit, private and education sectors to meet evolving workforce needs.
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The state will now offer constituents a digital tool to help people who are blind or have low vision navigate physical government locations and digital services in an effort to improve accessibility.
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The Georgetown University-based program plans to use the money to support its ongoing work, specifically around helping government boost access to public safety net benefits.
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When viewers in and near East Palestine reached out via TikTok, expressing fear and concern over the derailment, she decided to put together a few resources for residents to conduct their own testing.
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Atlanta’s local government and its economic development authority recently unveiled a free online networking operation aimed at connecting small businesses to larger corporations and suppliers.
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A request for proposals seeks a vendor for a mental health-focused mobile app available around the clock, with evidence-based screening tools for assessments and emergency contact numbers for crisis situations.
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Dallas Area Rapid Transit riders in designated GoLink zones can now access Uber, hail rides and pay for their fare within the GoPass app. This isn’t the agency’s first time partnering with the ridesharing company.
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