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Louisiana’s most populous city is the latest government to have an AI agent answer 311 calls instead of a human. The shift will happen in coming months; the AI has been trained on three years of 311 calls.
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Modern solutions can liberate local government clerks from hours of transcribing to compile meeting minutes. One such tool, from HeyGov, generates drafts from digital files, which can then be fine-tuned.
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The new online platform brings together previously disparate center-based care resources in one searchable map. It features data on roughly 10,000 child-care providers. Filters include location and cost.
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The city of Dallas Police Department and the Dallas Fire-Rescue Department have adopted what3words, an application that enables the emergency response teams to better their missions with improved location detection.
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Plus, how electric infrastructure can help expand access to high-speed Internet, Boston unveils the results of a recent digital equity assessment, Salesforce tapped to help distribute federal grant money, and more.
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Weld County, Colo., officials this month took a new action to improve the county's cybersecurity as it shifted to a .gov domain name, according to a news release from county leadership.
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At Bloomberg CityLab 2022 this week, local leaders from around the globe came together to define the role of digital innovation for cities and how a solution-centered approach to technology can make its impact sustainable.
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Volkswagen has modified its ID.4 model with a number of enhancements to allow TVA personnel to use the vehicle for its drone response team that helps inspect and maintain more than 16,000 miles of transmission lines.
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Plus, NTIA has announced grantees through the Connecting Minority Communities program, broadband-related legislation has been introduced, Connect Maryland applications are open, and much more.
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Cook County, Ill., is using a technology platform created collaboratively through a partnership with GiveDirectly and AidKit to distribute guaranteed incomes to more than 3,200 residents in need.
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Eric Schmidt’s philanthropic organization has launched a program meant to spark innovation for access to benefits for low-income residents. Funding, technical help and partnerships are all part of the effort.
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More than 132,000 households in the state lack access to broadband. Some 29 towns, six school districts and four of the 10 tribal territories in the state have less than half of their residences with access to broadband.
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A new tool from the Pittsburgh Office of Management and Budget aims to make data on budget decisions more transparent, as one of many efforts the city has undertaken to make data more accessible to the public.
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In July, the Kokomo Police Department and Howard County Sheriff's Office each launched new apps to help the agencies better communicate with area residents, and officials say the technology is already paying off.
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The non-wired alternative project, which is the first of its kind for utility provider National Grid, will focus on the construction of a new solar-plus-storage facility at the Coffeen Street substation.
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As broadband expansion efforts increase nationwide, digital equity advocates are working to ensure that urban communities are included. New federal funding opportunities are adding fuel to these efforts.
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The city of Mobile is launching a new smartphone texting service to help residents get information about events, projects and services on their mobile phones. It can also answer questions 24 hours a day.
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Fresno’s “hard to reach” business owners will soon have new direct access to streamlined — as well as language-appropriate — online business support from the city’s municipal government.
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In partnership with one.network, the Florida Department of Transportation is piloting a new technology solution that aims to improve work zone safety throughout the state's highway network with real-time updates.
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The audit considered wireless devices to include cellphones, wireless Internet air cards and GPS tracking devices, finding that Syracuse, N.Y., was charged $292,647 over a six-year span for devices that were never used.
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Around 19,000 homes and businesses in Ashland, Meads, Catlettsburg and surrounding parts of Boyd County are set to be equipped for high-speed Internet service, officials announced Monday.
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