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Louisiana’s most populous city is the latest government to have an AI agent answer 311 calls instead of a human. The shift will happen in coming months; the AI has been trained on three years of 311 calls.
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Modern solutions can liberate local government clerks from hours of transcribing to compile meeting minutes. One such tool, from HeyGov, generates drafts from digital files, which can then be fine-tuned.
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The new online platform brings together previously disparate center-based care resources in one searchable map. It features data on roughly 10,000 child-care providers. Filters include location and cost.
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Wi-Fi hot spots have become a technological lifeline for Seattle residents without consistent access to services of their own. The program, which started in 2015, allows anyone with a library card to use the devices for 21 days.
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The St. Louis, Mo., public library system is adding 8,000 new wireless Internet hot spots and 1,500 Chromebooks for city patrons who don't have high-speed Internet or computer access at home.
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In designing digital products for constituents — like websites and mobile apps — government agencies should consider implementing plain language to increase accessibility and improve the overall user experience.
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Plus, a new study looks into characteristics of the digital divide in counties, planning for Digital Inclusion Week 2022 is now underway, the White House awards $119M in grants to tribal communities, and more.
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The city’s municipal utility announced Wednesday it's boosting its Internet connection speeds through its fiber-optic division to offer 25 gigabits per second to all homes and businesses.
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The National Skills Coalition has released an informational resource to support states in their implementation of the Digital Equity Act and Broadband Equity, Access, and Deployment Program.
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The Cullman Electric Cooperative is looking for new funding streams to expand Internet service into rural areas. Officials say partial service in some areas has complicated the funding application process.
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Through the Love My Air program, the city of Denver is empowering residents and public officials alike to make better decisions with data related to air quality for personal and public health.
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Officials in the Texas city are urging residents to take advantage of the federally funded Affordable Connectivity Program, which provides discounts for Internet service as well as technology, like laptops and tablets.
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For the fourth time in the past six years, the city has once again been recognized by a third party for purchasing contracts that require its vendors to meet a strict criteria related to sustainability.
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Starting this fall, an estimated 40,000 residents residing in five local neighborhoods will have access to free Wi-Fi under an expanded city network called CFW Neighborhood.
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A newly acquired DJI Matrice 30T thermal drone system is set to replace the drone that the department has been using since 2018. The drone will be used in locating missing persons and surveying fires.
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Ten intersections in Mission Hills will be equipped with surveillance cameras capable of reading license plates. The technology is being installed to assist in criminal investigations and traffic monitoring.
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The Bloomberg-funded group has offered its benchmarking certification program in the United States for years, and now it’s opening it up to local governments throughout the Western Hemisphere.
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The state recently announced the new Tackle Box mobile phone feature to enhance fishing-related tourism by making it easier for new and experienced anglers to enjoy the great fishing offered throughout New York.
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The new system, called Patron Point, will allow the county library system to improve communication with patrons about news and events and is being implemented across all seven branches.
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After Beto O’Rourke’s massive fundraising report overwhelmed state servers last month, the Texas Ethics Commission wants three-quarters of a million dollars to upgrade its aging technology ahead of the midterm elections.
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Police reform advocates speak out against Florida's transparency database, saying it doesn't include citizen complaints and some police officers with controversial histories don't show up at all.
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