Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security. -
The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.
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CodeRed, the borough’s emergency alert platform, was targeted, officials said. Some stored user contact information could be leaked, including names, addresses, emails and system passwords.
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The Southern California city recently wrapped a series of workshops designed to teach residents digital skills. The initiative educated participants on how to use AI and how the city is using it.
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The Washington Department of Fish and Wildlife’s new digital application, MyWDFW, will support license purchases. It’s coming around the time of the new license year, which starts April 1, 2026.
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The state’s acting CIO Bryanna Pardoe helmed its digital experience office until October. She has since been selected to lead technology efforts and serve as deputy secretary for information technology.
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Tai Phan, who became Oklahoma’s chief technology officer in March, will now lead the state's efforts to expand responsible AI adoption and support agency innovation.
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Residents can add state driver’s licenses and IDs to their Apple Wallets, the secretary of state said Tuesday, enabling their use at select airports, restaurants and bars. An expansion to Android users is next.
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By-mail options for voters in the state’s most populous city include casting ballots electronically, which has been offered since 2018. A more recent “secure document portal” further empowers residents.
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Georgetown University’s Beeck Center for Social Impact + Innovation has created a national map that highlights how governments are building capacity for 21st-century service delivery. Progress varies widely.
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Not a cyber attack, the “internal service degradation” on Cloudflare’s network interrupted online operations for several states, municipalities and regional transit, health and human services organizations.
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The city’s existing system is legacy, and its bench of staff who can handle support is thin. City Council members awarded a three-year contract for new software, after the city received four such proposals.
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The app, from a company founded by a former Norfolk, Va., City Council member, lets drivers know about delays in the Hampton Roads region. Forty solar-powered sensors enable updates in real time.
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Dent, who served as the chief information security officer of the state’s most populous county for more than two decades, is stepping down as of Friday. A new CISO has taken over cybersecurity efforts.
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A new multi-agency effort is intended to bring AI tools to residents, to simplify access to benefits, reduce child poverty and improve housing access. The endeavor will let staffers embed AI in daily workflows.
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Staff from the Southern California city, from Fairfield, Calif., and South Bend, Ind., examined the reasons why technology projects were unsuccessful at the recent GovAI Coalition Summit.
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A new report examines state work on AI and highlights actions government leaders can take to help drive AI adoption, from equipping the workforce to fostering research in support of the technology’s use.
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Boston’s new 311 system replaces one that could no longer deliver on the city’s needs. The no-code platform leverages AI to help officials be more efficient and agile as these needs evolve.
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The county, which is home to Chicago, has partnered with AidKit to issue $1,000 cash grants to homeowners there who are facing sharp property tax increases.
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