Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.
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The New York City Office of Digital Assets and Blockchain, created by mayoral executive order, is intended to support industry growth and ensure the alignment of policies and initiatives across city agencies.
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At its annual conference, the National Association of State Chief Information Officers recognized Ohio’s Holly Drake for her cybersecurity leadership, while also doling out other tech awards.
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State CIO Amaya Capellán and Chief Technology Officer R. Brian Andrews have both departed state government. It’s essential, Capellán said recently, “to deliver for our workforce and make sure they are equipped.”
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Digital technology helps large public universities manage thousands of parking spaces and permits. Data collected can help quantify their needs, and how best to control the available spots.
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The city will make two-way translation in multiple languages available at public meetings through a partnership with Google Public Sector, to ensure equitable access to civic engagement.
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A new two-way, real-time translation service is part of the city of Hartford's transition to Google Workspace from the Microsoft Suite platform, and is projected to save the city $2.1 million over the next five years.
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The endeavor is intended to train thousands of staffers on AI fundamentals using real-world applications, through a collaboration with InnovateUS. Other state and local governments are engaged in similar training.
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After an evaluation earlier this year, the U.S. Election Assistance Commission found the county’s voting system, facility security and counting procedures to be “comprehensive and thoroughly followed.”
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The Pennsylvania Office of Administration’s Language Access Management Program is working to ensure government services are accessible to all residents, regardless of the language they speak.
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Burris announced her departure this week after nearly a decade at the state IT department, where she helped strengthen data governance and AI readiness. She was named chief data officer in January 2024.
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The debut of the agency’s online presence is expected to be followed by the activation of three core technical units including cyber threat intelligence and digital forensics. Leaders are also recruiting for key positions.
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Jeffrey Weiner has taken the helm of the town’s IT department, overseeing GIS, media and strategic IT initiatives. He arrives from Wakefield Public Schools, where he served as its technology director.
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The new solution is for select residential projects, including reroofing, window replacement and minor alterations. It’s intended to quicken third-party plan review and issue permits faster.
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Connecting the West is an initiative being led by transportation departments in the three states, to form a 1,200-mile network across their terrain. Technology interoperability is key, an official said.
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As the variables from a sea of numbers and percentage points around soil type, row width and weather patterns mount, some agricultural organizations and researchers are making use of artificial intelligence.
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The California county, the nation’s most populous, improved the accuracy of its threat identification with a new solution, and saved millions of dollars in staff hours. Benefits were immediate.
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State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.
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A mobile app unveiled Monday by Gov. Mike DeWine is designed to help drivers with learner’s permits and their parents or guardians, as they log required driving practice before the final test.
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