Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security. -
The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.
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SponsoredHow Capistrano Unified School District traded frustrating spreadsheets for real productivity.
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Chief Innovation Officer Denise Linn Riedl will exit her role in November after leading the city’s innovation office for more than six years.
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A new report from the National Association of State Chief Information Officers, with Accenture, finds considerable optimism about the public sector’s generative artificial intelligence work — but relatively few use cases.
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A new data intelligence platform is helping officials at Miami International Airport keep track of conditions and service needs at its nearly 200 public restrooms. The system provides workers with real-time updates.
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“Multiple failures” of a data telecommunications service led to ground stops at Dallas-Fort Worth International Airport and Dallas Love Field over the weekend. Fiber-optic cable cuts are believed to have been at fault.
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Jacob, the state’s former chief digital transformation officer, succeeds longtime executive deputy CIO Jennifer Lorenz. His priorities will include helping provide AI education and training to the state workforce.
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From Arizona to Maine, 17 projects will join the National Institute of Standards and Technology’s RAMPS initiative, to strengthen local pipelines of cybersecurity talent. A lack of personnel persists even as cyber attacks scale up.
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Former Vice Admiral Timothy “T.J.” White has been chosen to helm the new state-level cybersecurity agency, Gov. Greg Abbott’s office announced. He was most recently commander of U.S. Fleet Cyber Command.
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The North Central Texas Council of Governments and the Southwest Research Institute will develop a Transportation System Management and Operations data exchange platform, to improve coordination on regional mobility.
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As states like Ohio, Oregon and California modernize their unemployment insurance platforms, they're putting security at the forefront, as well as the ability to adapt quickly to future needs.
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Developers and owners of multifamily housing complexes should understand the nuances around planning and operating electric vehicle charging, those familiar with the industry said, indicating it will soon be an expected feature.
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The organization’s new solutions and service blueprints provide states with step-by-step guidance to identify challenges, simplify reporting and improve residents’ access to SNAP and Medicaid benefits.
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A new purchasing portal serving state and local public-sector agencies is designed to make complicated and highly technical purchases easier, by offering connections to vetted vendors and expert knowledge.
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Gretchen Peri has succeeded Nick Stowe as chief technology officer at Washington Technology Solutions. Stowe, in service as CTO since March 2023, will depart the agency at the end of the year.
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With residents and workforce in mind, the state CIO and the Oklahoma Office of Management and Enterprise Services plan to continue moving toward modernization, transparency and integration.
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The experience of accessing public benefits online can vary greatly and is shaped both by a state’s digital identity management approach and the applicant's experiences, according to a report released Tuesday.
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Justin Sherwood, who has been chosen to lead county technology, aims to modernize systems, strengthen cybersecurity and enhance public services. He has more than a decade of experience in North Carolina municipal IT.
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