Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The U.S. Digital Response, a civic tech organization, has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts.
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The Honolulu Department of Planning and Permitting has temporarily shuttered its building permit counter to resolve a backlog. Other services remain open. A “first look” at new AI software is imminent.
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Some 10,000 public parking spaces in Boston are now under new management, as the city has deployed a new solution to aid it in bolstering compliance, collecting payments and monitoring other parking functions.
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State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.
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A mobile app unveiled Monday by Gov. Mike DeWine is designed to help drivers with learner’s permits and their parents or guardians, as they log required driving practice before the final test.
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SponsoredHow Capistrano Unified School District traded frustrating spreadsheets for real productivity.
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Chief Innovation Officer Denise Linn Riedl will exit her role in November after leading the city’s innovation office for more than six years.
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A new report from the National Association of State Chief Information Officers, with Accenture, finds considerable optimism about the public sector’s generative artificial intelligence work — but relatively few use cases.
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A new data intelligence platform is helping officials at Miami International Airport keep track of conditions and service needs at its nearly 200 public restrooms. The system provides workers with real-time updates.
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“Multiple failures” of a data telecommunications service led to ground stops at Dallas-Fort Worth International Airport and Dallas Love Field over the weekend. Fiber-optic cable cuts are believed to have been at fault.
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Jacob, the state’s former chief digital transformation officer, succeeds longtime executive deputy CIO Jennifer Lorenz. His priorities will include helping provide AI education and training to the state workforce.
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From Arizona to Maine, 17 projects will join the National Institute of Standards and Technology’s RAMPS initiative, to strengthen local pipelines of cybersecurity talent. A lack of personnel persists even as cyber attacks scale up.
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Former Vice Admiral Timothy “T.J.” White has been chosen to helm the new state-level cybersecurity agency, Gov. Greg Abbott’s office announced. He was most recently commander of U.S. Fleet Cyber Command.
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The North Central Texas Council of Governments and the Southwest Research Institute will develop a Transportation System Management and Operations data exchange platform, to improve coordination on regional mobility.
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As states like Ohio, Oregon and California modernize their unemployment insurance platforms, they're putting security at the forefront, as well as the ability to adapt quickly to future needs.
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Developers and owners of multifamily housing complexes should understand the nuances around planning and operating electric vehicle charging, those familiar with the industry said, indicating it will soon be an expected feature.
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The organization’s new solutions and service blueprints provide states with step-by-step guidance to identify challenges, simplify reporting and improve residents’ access to SNAP and Medicaid benefits.
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A new purchasing portal serving state and local public-sector agencies is designed to make complicated and highly technical purchases easier, by offering connections to vetted vendors and expert knowledge.
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Gretchen Peri has succeeded Nick Stowe as chief technology officer at Washington Technology Solutions. Stowe, in service as CTO since March 2023, will depart the agency at the end of the year.
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With residents and workforce in mind, the state CIO and the Oklahoma Office of Management and Enterprise Services plan to continue moving toward modernization, transparency and integration.
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