Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Starting this week, people riding fixed route city buses can pay without actual money changing hands. Decatur Transit Pay enables contactless payment via a smart card or smartphone app. -
From mining video evidence to enabling real-time translation of public meetings to speeding up prescription renewals, state and local agencies are finding ways to put artificial intelligence to work.
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The longtime Minnesota IT Services executive, who was previously its deputy commissioner, succeeds Tarek Tomes as permanent state CIO and MNIT commissioner after the latter’s departure.
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National Grid is expected to install the devices for 121,000 customers in the city. They will enable people to track energy usage via a portal, and will immediately alert the utility to power outages.
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SUNY Oneonta’s Milne Library and Cooperstown Graduate Program were awarded a $50,000 grant to digitize the university’s archive of New York state folklife and oral history recordings.
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Visitors to the Colorado state Capitol can now access free American Sign Language interpreting services through the Aira ASL app, building on the state’s existing work to expand language access with this tool.
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The local government has partnered with Blitz AI to make its building permit process more efficient. The integration automates formerly time-consuming manual application reviews.
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The City Council signed off on directing roughly $360,000 in state funds to the police department. Of that, more than $43,000 is earmarked for software that will let police “obtain and retain” digital evidence.
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The appointment of Eleonore Fournier-Tombs as chief AI officer and Stephen Graham as chief digital officer signals a more coordinated approach to AI, tech policy and public services as leadership roles evolve.
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Archie Satchell, the Florida county’s CIO of more than seven years, will retire Jan. 16. Deputy CIO Michael Butler, whose time with county IT dates to the mid-1990s, has taken on the role of acting CIO.
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The county sheriff’s office has identified a “person of interest” as it investigates the incident, which led to an initial loss of $3.3 million. A payment of $1.2 million has been “recovered and restored.”
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New technology is helping digitize the credit card account management and accounts payable processes for the small Idaho city. Doing so has saved more than 100 staff hours a month.
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The state Department of Commerce’s Office of Artificial Intelligence Policy is working with an AI-powered health platform to support faster prescription renewals for state residents with chronic conditions.
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Having notched early success in piloting generative AI, leaders at the California Department of Transportation are realizing the need for a comprehensive approach to a massive storehouse of data.
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A resignation letter from the city’s chief technology officer of four years surfaced on social media alongside changes to the city’s website, where his name was removed and a new acting CTO named.
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State Chief Innovation Officer Dave Cole will remain under her administration, Gov.-elect Mikie Sherrill said. Outgoing Gov. Phil Murphy, meanwhile, signed a bill affirming the New Jersey Innovation Authority.
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The website, which lets state workers report time off and manage health savings, deferred compensation, and related accounts, has been shut down since Dec. 23 after being alerted to “suspicious activity.”
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The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.
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The state began recruiting this week for a chief technology officer after Alex Pettit, who formerly held the position, returned to Oregon state government for a role in digital transformation.
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