James Farrell, CIO of Bolingbrook, Ill., outside Chicago, on his city's new chatbot, the importance of working with other jurisdictions and how he gets staff excited about tech projects.
Colorado Office of Information Technology's Equity, Diversity and Inclusion Senior Manager Sarah Consuelo Hernandez on her approach to human-centered design, increasing diversity in IT and making a lasting impact.
Jon Rogers, Indiana's director of strategic workforce planning, describes the State Earn and Learn program, which recruits participants from diverse backgrounds to spend a year at the Office of Technology and learn on the job.
CIO Tarek Tomes discusses the guiding principles of his strategy for Minnesota IT Services, the rollout of the state's streamlined benefits portal and how putting citizen experience first drives digital equity.
Plus, Chief Information Officer Craig Poley explains how Arvada is approaching a major overhaul to its ERP system and why storytelling is key to getting enterprise-wide buy-in on IT projects.
Heidi Norman explains Pittsburgh’s agency-level data coordinator system and how they’re modernizing the city’s legacy IT infrastructure and learning from academic and nonprofit partners.
Chief Risk Officer Rob Main discusses balancing privacy and security, growing North Carolina's cyber workforce, and how his office is helping local governments build cyber capacity.
New York Chief Information Officer Angelo "Tony" Riddick explains the state's cluster CIO model and discusses how his office is working to expand broadband and close the digital divide.
John Gonzalez, communications manager for the Northeast Ohio Regional Sewer District, on balancing the entertaining and the informative on Twitter and how to tailor messages for different social platforms.
John Matelski, head of DeKalb County, Ga.'s Innovation and Technology Department, discusses shifting the county workforce to remote operations and what that has meant for his cybersecurity strategy.