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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

For proponents, the new software has been a $102 million lift that brings better security, record-keeping and management to the state, making Idaho one of the first states to implement a fully cloud-based system.
League City, Texas, has added a new app, called Talk About Town, on its community engagement site where residents can give feedback on the kind of businesses they want to see in the future.
A University at Albany research team conducted a study on how 22 state government agencies are harnessing chatbot technology, uncovering valuable insights into the challenges faced and lessons learned.
The city of Chicago’s recently established Department of Technology and Innovation aims to transform the way city agencies work with one another and the way the city provides services to constituents.
The 2024 Government Innovation Challenge and Pitchfest puts gov tech startups in touch with potential local government partners to address pressing public-sector issues. The event will be held in Kansas City, Mo., on April 30.
AI-powered chatbots and translation tools are just some of the offerings available to state and local governments looking to connect with residents and increase civic participation.
The U.S. General Services Administration has chosen to collaborate with four states to pilot a text notification platform geared toward enhancing internal and external communication surrounding federal benefits services.
A state agency is seeking more than $60 million to upgrade a centralized financial management system after halting botched work on the critical project last year.
The California Department of Tax and Fee Administration is looking for a solution capable of using generative AI to generate potential responses to taxpayers via telephone and live chat.
Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.