Government Experience

Visitors to the Colorado Department of Labor and Employment’s workforce centers and vocational rehabilitation centers can now access free American Sign Language interpreting services through a new pilot.

A new suite of technology will enable real-time text updates to 911 callers on response times and delays. It will also let callers critique and review police officers, the city’s interim police chief said.

The kiosks dispense health-related items for free, such as condoms, Narcan nasal spray, emergency blankets, tampons and pads, COVID-19 rapid antigen tests and other laboratory tests.

In remarks Tuesday at the California CIO Academy in Sacramento, state CIO Liana Bailey-Crimmins highlighted the response to this year’s Los Angeles wildfires as an example of a human-centered response to a crisis.

The Southern California city added $1 million to its cybersecurity budget during a 16-month investigation into a 2023 network breach that exposed sensitive data. Officials are now notifying people who may have been affected.

The city piloted a tool with artificial intelligence to gather more than 1 million responses from residents in just 33 days. Their feedback will help shape the direction of a 25-year strategic vision project.

Lawmakers in several states are considering bills that would give residents more control over their data. A measure under consideration in Texas would formally recognize global privacy controls.

Kerry Goode, who had served as chief information officer and director of the city’s Technology Solutions Department since 2010, has moved on. Officials have looked within to find Durham’s new interim CIO.

The Oregon Department of Environmental Quality has reported a cyber attack that is affecting communications and operations including vehicle inspections. Some services will be shuttered through the weekend.

The governor has promised to update a half-century-old computer system that has contributed to delays and disruptions at Office of Motor Vehicles sites and public tag agents across the state.

A report from the Center for Democracy and Technology provides suggestions for government in building an inclusive artificial intelligence ecosystem, to help ensure its tools serve people equitably.

State officials made an improvement late last week to the design of the mainframe behind Office of Motor Vehicles sites. In the three days following, the system experienced no outages.

The focus for South Dakota’s most populous city is improving the user experience for digital government operations. Officials are starting with a closer look at the experience staffers have on the city systems they use.

The platform is designed to showcase improvements to the city as they happen so that residents can know what to expect, where these things are happening and the planned timeline.

The library has added Visual Accessibility Kits and more specialized items to its collection, in an effort to make content more easily accessible to patrons with low vision or blindness. The kits can be checked out at its 20 branches.

Its new State Data Hub offers a centralized platform for information on state topics ranging from housing to education. It is intended to simplify access to the details, both for decision-makers and the public.

The new “Captain Record” tool from the Indiana Secretary of State’s Office leverages artificial intelligence to more efficiently find unstructured data from tens of millions of state records.

In separate endeavors with the technology company AidKit, Boulder County and the city of Boulder are simplifying how they deliver financial relief to residents, child-care providers and nonprofits.