Government Experience

The Pennsylvania Office of Administration’s Language Access Management Program is working to ensure government services are accessible to all residents, regardless of the language they speak.

The debut of the agency’s online presence is expected to be followed by the activation of three core technical units including cyber threat intelligence and digital forensics. Leaders are also recruiting for key positions.

Connecting the West is an initiative being led by transportation departments in the three states, to form a 1,200-mile network across their terrain. Technology interoperability is key, an official said.

Gov. Josh Stein signed into law Tuesday legislation that enables motorists to renew their driver's license a second consecutive time via a remote method.

State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.

Mayor Daniel Lurie has named Jessica MacLeod the city’s first chief of strategy and performance. A gov tech veteran, her previous roles include serving as director of digital service and open government for San Rafael, Calif.

The two entities are teaming up to offer programming on artificial intelligence to the KU community and beyond. The week will include breakouts on incorporating AI, and open houses showing its applications.

The COVID-19 pandemic resulted in large ridership declines for commuter rail systems, which are now being reimagined for new riders and travel patterns. Systems in California and Philadelphia have made notable gains.

The Bloomberg Philanthropies What Works Cities Certification’s assessment process has been streamlined, in an effort to reduce the barrier to entry for local governments to measure and validate their data practices.

A new data intelligence platform is helping officials at Miami International Airport keep track of conditions and service needs at its nearly 200 public restrooms. The system provides workers with real-time updates.

The state’s new Small Business Office has launched a platform aimed at creating a resource network to help small businesses to get started and build connections. Coming soon is a new tool to assess loan readiness.

The ninth annual Government Experience Awards celebrates the states, counties and cities that are leveraging technology as a strategic tool to better deliver the services residents need when they need them.

Jacob, the state’s former chief digital transformation officer, succeeds longtime executive deputy CIO Jennifer Lorenz. His priorities will include helping provide AI education and training to the state workforce.

The city’s new IT Innovation Hub gives tech companies a platform to pitch solutions that support civic priorities. Submissions could advance to become pilot projects or stimulate requests for proposals.

The Office of Technology Services has emphasized those goals as part of a broader five-year strategic plan aimed at modernizing state tech services and enhancing the customer experience.

After signing a bill in April to create the office, Gov. Greg Abbott has elevated an executive vice president at the Texas Public Policy Foundation, a nonprofit research organization, to lead it.

The North Central Texas Council of Governments and the Southwest Research Institute will develop a Transportation System Management and Operations data exchange platform, to improve coordination on regional mobility.

After years of having to bring a check to the hospital, parents can now just fill out a digital form, pay with a credit card and receive the birth certificate in about two days.