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Mark Wixon will serve as the new commissioner of the Bureau of Information and Technology, after the recent departure of Madhu Gottumukkala, its now-former commissioner and chief information officer. -
The longtime city employee entered municipal service in 2012 and was most recently deputy CIO. She stepped in as interim CIO in February with the promotion of the former IT director to deputy city manager.
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Technology continues changing our travel. Officials at Boston Logan International Airport are testing artificial intelligence to help travelers sort trash, and they’re eyeing remote terminals, with off-site security checks.
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In the second part of a series, the National Association of State Chief Information Officers examines aligning enterprise architecture with strategy, collaboration, and resident-focused service delivery.
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Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.
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W. Schad Meldrum has retired as IT director in the capital city after 25 years of public service. An interim has been elevated from within the organization, and leaders are considering his permanent replacement.
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As the federal government’s approach to serving people with autism shifts under a new administration, states continue using technology to meet autistic people where they are, to provide support.
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Modernizing the state system will require more than just new technology. The undertaking will include a careful “change management” process to receive input and feedback from Hawaii staffers.
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Rodgers, a longtime officer in the U.S. Navy, has considerable technology experience in the private sector, including as a federal and public security architect at IBM. He is the former deputy mayor for Boca Raton, Fla.
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The state Department of Environmental Quality is probing a cyber attack nearly a month ago. An outside contractor is assisting in a digital forensic investigation; its exact timeline is not yet clear.
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The county’s Office of Child Support Services has released tools designed to make it more accessible and easier for parents to use, and to get resources out faster. These include a new live chat and electronic signature.
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The state Office of Enterprise Technology Services has developed myHawaii, a secure site through which residents can access dozens of agencies and services by signing in just once.
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Mayor Karen Bass’ proposed 2025-26 budget would include layoffs and eliminate vacant positions, in an effort to address an $800 million deficit. It would also significantly affect the city’s Information Technology Agency.
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The city is readying DallasNow, a comprehensive planning, permitting and land management system intended to enhance efficiency, transparency and customer service in one of the nation’s most populous municipalities.
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A new system, powered by LexisNexis, lets Oklahoma City residents report nonemergency crimes to police online. More than 400 have logged reports since the platform made its debut April 1.
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The National Association of State Chief Information Officers announced the winners of its Technology Champion and Decade of Leadership awards Wednesday during its 2025 Midyear Conference in Philadelphia.
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In remarks from Accenture headquarters in Los Angeles, Gov. Gavin Newsom offered more information on three new projects that will focus on reducing traffic, improving road safety and enhancing a state call center.
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The Aspen Policy Academy has released a framework intended to standardize the Utah Office of Artificial Intelligence Policy's evaluation processes, to help build transparency for individuals and companies.
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Despite a shift in the definition of the term “smart city” in recent years, the effort to make cities smarter continues, and it has evolved to include new technologies — and even tech-agnostic approaches.
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New York City’s new pilot program, Neighborhood Tech Help, will deliver access to in-person technical support for affordable housing developments and community centers, to expand digital literacy.
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The city has rolled out a new 311 app and request platform that enhances how residents request and track help in real time. Its features include being able to show a location by dropping a pin.
