Government Experience

From expanding the role of state CIOs to building federal partnerships, Robinson shares his insights on how NASCIO has shaped the future of public-sector IT over the past two decades.

Louisiana government is now able to accept payments in cryptocurrency, state Treasurer John Fleming has announced, noting that people will be able to make payments from secure crypto wallets.

The eighth annual Government Experience Awards celebrates jurisdictions that have raised the bar in technology to heighten the way they deliver essential services to residents with a focus on ease and efficiency.

The agency has reopened phone lines on Mondays and said it has made headway on matters that have held up jobless claims and paid leave benefits. The department went live earlier this year with a new $106 million computer system.

The New York State Forum has established a new AI-focused workgroup to provide resources and understanding on AI use. It will be led by the state’s Director of Data and AI Governance Gail Galusha.

Partnering is a critical piece of the California city’s strategy for digital transformation, informing its approach to digital equity and civic technology projects. A new digital inclusion plan builds on this approach.

The Safe and Secure Innovation for Frontier Artificial Intelligence Models Act, sets strict requirements for developing large AI models. But such action could hamstring the U.S. and fail to protect against advanced foreign AI.

A guide from the Data Foundation is intended to be a comprehensive resource for policymakers, with guidance to support improved data governance amid the rise of artificial intelligence technology.

Four technology companies are part of the city’s initiative, which is aimed at growing its tech industry and making strides in smart city and digital government work. A Living Lab facility is in the works.

Loo, who has more than 30 years’ experience in public-sector IT, previously led implementation of a shared portal infrastructure program for the county. He was appointed acting CIO in 2021 after the departure of CIO Bill Kehoe.

Madhu Gottumukkala, who recently came on board as South Dakota’s chief technology officer, has now been named state CIO and commissioner of the state Bureau of Information and Telecommunications. His first day is Monday.

Outgoing South Dakota CIO Jeff Clines prioritized process improvement and user experience during his four years as technology leader. Now, he will leverage what he learned in his new role as Wyoming CIO.

Cities around the nation are taking on projects to gather and analyze vast amounts of digital data points related to curb usage. This can enable new forms of delivery and dynamic parking prices.

The General Services Administration wants to sign up more state and local agencies to its authentication program, used to access benefits, transit discounts and more. New pricing could help with that effort.

The chief judge for the Cobb Judicial Circuit, in Cobb County, has extended an emergency order on improving the filing and accessibility of paperwork. It follows an unsuccessful attempt to transfer the court’s online filing service to a new provider.

States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.

Visitors to Virginia’s Natural Bridge State Park who are blind or visually impaired can now use RightHear technology to navigate the park’s natural wonders. Travelers can use it, too, to translate information in 26 languages.

Falls Church, Va., near the nation’s capital, is beginning the first phase of a smart city initiative to modernize traffic signals into one coordinated network. Other project phases include adaptive street lighting.