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A report on trends in the public sector reveals state and local government IT departments are looking to implement ITIL best practices and ITIL-aligned tools to better serve citizens.
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Learn how the convergence of self-service and automation in public-sector IT enhances efficiency for government agencies — streamlining access to services, freeing up resources and fostering innovation.
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The public sector faces some unique challenges when it comes to IT management. Here’s what government IT organizations are doing to tackle problems and deliver a great user experience.
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Upgrading your ITSM tool can boost efficiencies, save money and result in better service delivery for end users.
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A study found public-sector IT struggles with automation and ITIL. Learn how to tackle these challenges and gain insights into what other public-sector IT leaders are doing to solve these problems.
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Here are five things you can do to help eliminate IT resource drain within your organization and provide improved IT service to employees and citizens.
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Learn how enterprise service management (ESM) can support digital transformation for your organization. With ESM, you can improve service delivery and efficiencies both in IT and in other departments.
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When you combine ITSM and PPM on a single, no-code platform, you can improve service and project management, communication, processes and more.
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Learn how investment in IT self-service can help better your user experience when it comes to IT service management and delivery.
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Learn how local governments are using self-service to reduce the drain on IT resources, improve communication and provide a better digital experience for citizens.
