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Melanie McDonough

Chief Innovation and AI Officer, Lebanon, N.H.

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Steering a smaller ship sometimes makes it easier to change course, according to Melanie McDonough, chief innovation and AI officer for Lebanon, N.H., with a population of just over 15,000. The emergence of AI has transformed the city’s size into an advantage, McDonough explained, enabling agile technology innovation.

Observing the private sector provides McDonough with inspiration as to what is possible, she said. In government, though, a return on investment is not always measurable in dollars, but in the impact on service delivery. McDonough, while not a programmer, started using vibe coding — leaning on generative AI to write code — to make Lebanon’s strategic plan more accessible. Using public data, she created a prototype that provided something tangible that city leaders could understand: “How do I prove the ROI? They’re seeing it.”

If McDonough can create a solution that is effective enough to scale, the city may then look for vendors to help it grow. This more informed approach to procurement is possible now that leaders like McDonough can bring knowledge of what is needed and what a solution may look like.

A solution-focused approach is the best strategy for city government, according to McDonough. She recommends finding other government officials with a shared interest in innovation and security and starting with a minimal budget — even if only $500.

“You’d be surprised what you can innovate with a very small amount of money,” she said.

Looking forward, McDonough is focused on alleviating burnout among employees by creating assistants with agentic AI, which could deliver value for staff and residents alike.
Julia Edinger is a senior staff writer for Government Technology. She has a bachelor's degree in English from the University of Toledo and has since worked in publishing and media. She's currently located in Ohio.